Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,264 Reviews)
Rating breakdown 22,264 reviews
5 Stars
14,577
4 Stars
3,971
3 Stars
1,507
2 Stars
860
1 Star
1,349
81%of customers recommend this product.
(
6,226 out of
7,698)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Edward2025
from VA
Verified Purchase:Yes
Overall, much happier this year than last! Last year's Premium was released without sufficient questions and allowances for QCDs!! This 1 omission required an H&RBlock "workaround" ultimately requiring mail-in of all forms and a 4 month wait for a refund. Very disappointed couldn't e-file. However, this year everything went swimmingly, as it should for such a premium price. Thank for correcting the oversight. But, still confused as to how it could happen.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: JJO1
Verified Purchase:Yes
I have been using for years and the application never let me down.
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
Thank you for leaving a review, and for providing positive feedback for your tax pro! We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Parker, Colorado
Verified Purchase:Yes
We have used the H&R Block software for our taxes for the past several years and have been very pleased with the results each year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Kdrmfkca
Verified Purchase:Yes
Very hard to use compared to turbo tax (what I've used for years). It was extremely hard to see what I'd already worked on and impossible to get an overall detailed summary.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St louis MO
Verified Purchase:Yes
I am familiar with HRB software. I have used it for many years so previous year information is forwarded to the new year. That is important for a business tax return
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MehNickIsIrrelevant
from None of your concern.
Verified Purchase:Yes
The platform is barely tolerable to anyone with a basic understanding of IT and it continues to amaze me how this keeps getting peddled, their IT department must be buried in cave trying to dig out with scraps. I just pick which one of your lackluster competitors sucks less yearly so I don't have to file them myself.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have purchased your software for years and do my own taxes, I find it easy to follow, and it does the calculation
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Belligerent Ghouls
Verified Purchase:Yes
I thought it would offer more guidance and opportunities to import data, but I had to type in most of my forms, including several with many transactions so I could claim losses. I might look at the competition next year.
Cons: Hard to prepare, Hard to import documents
Value
3
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock