Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,264 Reviews)
Rating breakdown 22,264 reviews
5 Stars
14,577
4 Stars
3,971
3 Stars
1,507
2 Stars
860
1 Star
1,349
81%of customers recommend this product.
(
6,226 out of
7,698)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Meadville Pa
Verified Purchase:Yes
It is a bit discouraging when the release is put out but not ready to go at the time of release. I had glitches when loading the program which caused me to pay several times for filing. In most cases I was reimbursed for the false starts but is was annoying to get to the end and be charged for filing and then find out that there were updates to made to the program and even though I was charged for filing the forms were not submitted. I had to reload the program to clear the glitch that would not allow updates to be made. Even though I bought the deluxe version that included the free state form, I had to pay 2 more times to load my state form back into the program. I know I will be reimbursed but still it was a pain to go through the process. It would be better if the version was made accessible to people with vision problems. In the end all went through but It was aggravating reloading and redoing the forms. I would recommend this program but with caution and possibly a warning of what can happen when filing early before the program is ready to operate correctly.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie, Social Media Dept, March 1, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: WoodyBBadd
Verified Purchase:Yes
Been using your software for years and find it extremely thorough and accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: tausc82
from Exton PA
Verified Purchase:Yes
I’ve been using H&R Block tax software for years. Love the program and the ability to upload stock trading information.
My reason for 4 stars is the printing of the completed tax forms. The formatting is off and the results are not legible. Please correct the print function for MAC users.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 28, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Trey 3
Verified Purchase:Yes
i bought this program 3 months ago and it was easy to use
Response from HRBlockBy Asiya, Social Media Department, February 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: MEH2025
Verified Purchase:Yes
It refers me to the IRS forms too often. If I wanted to read through the forms and instructions, I wouldn't by software. The interview process of the software needs to improve!!
Response from HRBlockBy Corrina, Social Media Team, February 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
I have used these programs for many years. However, the last few years I cannot claim my vehicle mileage. I have never done itemized on vehicles, only mileage and the program calculates the mileage but never adds the amount to the end amount of refund. That makes me want to change programs.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Team, February 28, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent Tax Software
on February 28, 2025
Posted by: Mikencr
from New York
I have used HRBlock tax software for years and have never been disappointed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
Thank you for leaving a review, and for providing positive feedback for your tax pro! We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Everything I need to answer my questions is built
on February 28, 2025
Posted by: JoeDoItYourself
from Las Vegas, NV
Verified Purchase:Yes
Been using you for years. easy to use and never a problem.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sean, Social Media Team, February 28, 2025
Thank you for leaving a review, and for providing positive feedback for your tax pro! We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock