Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(24,004 Reviews)
Rating breakdown 24,004 reviews
5 Stars
15,570
4 Stars
4,343
3 Stars
1,722
2 Stars
951
1 Star
1,418
81%of customers recommend this product.
(
7,215 out of
8,857)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
4
You should buy h&R block tax program and not the o
on February 25, 2025
Posted by: Taxman52
from Arizona
Verified Purchase:Yes
So far, it's worked very well this year. Had a little trouble identifying where it was stashing the files, but I had changed computers. My return seemed to work well and transmitted okay.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DYIRick
from Trussville Alabama
Verified Purchase:Yes
The product works great. Just disappointed that there is no option to get it without having to buy a state return. I don't need a state return
Pros: Easy to prepare, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
The first of two returns we tried to file was rejected by the IRS, but the reason given by HRB made no sense. We prepared the same return using Lacerte and it was accepted. We still don't know what went wrong with the HRB software. Hopefully the 2nd return we need to do will have a better result. We have been using it for 8 years, and it has always worked for return #2, but didn't work for return #1 the two times we tried it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Long Beach California
Verified Purchase:Yes
When I am presented with a verification item, there are no instructions as to what needs to be fixed. This year I had a number that was highlighted. No instructions as to what I needed to do with/about that number. No explanation at all. Frustrating.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Walt006
from Plainsboro, NJ
Verified Purchase:Yes
Overall a decent program. Filed both my federal and state taxes electronically with ease.
The only thing I noticed this year, as opposed to other years is that I wasn't notified by email that my submission was either accepted or rejected. Other than that, a very comprehensive program that I have been trusting for many years.
The only thing I noticed this year, as opposed to other years is that I wasn't notified by email that my submission was either accepted or rejected. Other than that, a very comprehensive program that I have been trusting for many years.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I’ve used this for many years. I like the ability to import last year’s information and investment data into the program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: tim senior
from in
Verified Purchase:Yes
this tax software was very simple to use for me i am 79 yrs old
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lunenburg, MA
Verified Purchase:Yes
Have been using H&R Block Software for a dozen years. It is easy to load, updates as needed and it is easy and intuitive to use. I especially like the "take me to" feature for further explanations and the tax code to find answers to all of those can I deduct/claim this.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock