Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,181 Reviews)
Rating breakdown 22,181 reviews
5 Stars
14,524
4 Stars
3,956
3 Stars
1,498
2 Stars
857
1 Star
1,346
81%of customers recommend this product.
(
6,183 out of
7,646)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Bim35
from Pennsylvania
Verified Purchase:Yes
Easy to use and complete confidence in filing over many years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This the 14 year I have used your program, There is always a lot of forms to file.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Works ok except for printing copies of the return
on February 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
Bought the Deluxe version of the software. Everything worked fine, until after my tax returns were filed. I went to use the DPF995 printing option to get PDF copies of my returns. That worked, but I could never find where it put the PDF copies of my returns. There were no options to place the files on my computer. The PDF995 function is worthless if you can never find the files it creates.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maricopa Az
Verified Purchase:Yes
I had to call to get it to work initially. Also part of the purchase was supposed to include a state return e-file which I was never able to use so it cost me to file the two state returns that I filed
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Keyser WV
Verified Purchase:Yes
Bought several weeks ago. Have been using for many years. Very unhappy with State of WV program not being able to exile due to new MV1 form. All other sites I use for other filers accepts. Probably not use this next year.
Value
1
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: djhatton
Verified Purchase:Yes
The process was very reasonable for a complicated topic.
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DYIRick
from Trussville Alabama
Verified Purchase:Yes
The product works great. Just disappointed that there is no option to get it without having to buy a state return. I don't need a state return
Pros: Easy to prepare, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
The first of two returns we tried to file was rejected by the IRS, but the reason given by HRB made no sense. We prepared the same return using Lacerte and it was accepted. We still don't know what went wrong with the HRB software. Hopefully the 2nd return we need to do will have a better result. We have been using it for 8 years, and it has always worked for return #2, but didn't work for return #1 the two times we tried it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock