Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,392 Reviews)
Rating breakdown 24,392 reviews
5 Stars
15,769
4 Stars
4,436
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,433 out of
9,112)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Bim35
from Pennsylvania
Verified Purchase:Yes
Easy to use and complete confidence in filing over many years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This the 14 year I have used your program, There is always a lot of forms to file.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Works ok except for printing copies of the return
on February 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
Bought the Deluxe version of the software. Everything worked fine, until after my tax returns were filed. I went to use the DPF995 printing option to get PDF copies of my returns. That worked, but I could never find where it put the PDF copies of my returns. There were no options to place the files on my computer. The PDF995 function is worthless if you can never find the files it creates.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maricopa Az
Verified Purchase:Yes
I had to call to get it to work initially. Also part of the purchase was supposed to include a state return e-file which I was never able to use so it cost me to file the two state returns that I filed
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Keyser WV
Verified Purchase:Yes
Bought several weeks ago. Have been using for many years. Very unhappy with State of WV program not being able to exile due to new MV1 form. All other sites I use for other filers accepts. Probably not use this next year.
Value
1
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: djhatton
Verified Purchase:Yes
The process was very reasonable for a complicated topic.
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Crusty2
from El Cerrito, CA
Verified Purchase:Yes
This software provides most of what I need to file. There are some rough spots, particularly when a term is used that I am not familiar with, and I do a Search on that term and nothing comes up. The worksheets are also cumbersome, especially if you try to override an entry and are told you cannot e-file if an entry is overridden.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Bad decision on the part of the programmers.
on February 25, 2025
Posted by: Former HRB tax pro
from Missoula, MT
Verified Purchase:Yes
I use the download version. In past years, it was possible to file MFJ for federal while filing MFS for Montana (permitted by law and often advantageous). This year, that functionality is no longer available! I have to manually force MFS in federal to feed into the MT return; print and mail the MT return; and then redo the federal return as MFJ so that it can be e-filed. Very frustrating!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock