Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,985 Reviews)
Rating breakdown 23,985 reviews
5 Stars
15,559
4 Stars
4,339
3 Stars
1,721
2 Stars
950
1 Star
1,416
81%of customers recommend this product.
(
7,206 out of
8,846)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Easy to use, covers Personal and Small Business
on February 24, 2025
Posted by: klotzkm
from Largo, Forida
Verified Purchase:Yes
Continuing to use H&R Block Tax Software.. Not having any significant issues, it is easy to use, seems to cover all our needs at a reasonable cost. I did have a slight issue when trying to locate/removed a misc income entry after an update…The entry was listed in overview, yet it took a lot of effort to find where it was to update (seemingly minor bug?)
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, February 24, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
I have been using the product for several years, and there is always a learning curve, and some trial and error each year. The search engine is pretty narrow. It seems you have to use an exact title of what you are looking for. I had trouble re-locating the spot in the interview for including the PIN that the IRS sent to me.
Also, I made a suggestion about what info could be downloaded from previous years. While some of my income sources were dowloaded for edit, not my 1099-nec and 1099-misc. I have several of these each year and they are from the same sources.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Carinna, Social Media Team, February 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: lawson1005
from Cameron, Texas
Verified Purchase:Yes
I have been using this product for several years now. It is sometimes difficult to follow but I make it through without having to call for help.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 25, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Trafford PA
Verified Purchase:Yes
Been using H&R Software for years. Like that it easily imports the previous years info and you can import so W2s.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 25, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Got a download with an issue
on February 24, 2025
Posted by: Beano69
from Kirkland WA
I bought the software in October. Started using it today. Downloaded the updates. The version of the app had a hiccup and wouldn’t accept the update. I spent about an hour with an agent trying to fix the problem. In the end she sent me a new program that she talked me through to get my return filed. I’ve used your product for several years.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: bobweb
from Eastern USA
Verified Purchase:Yes
It's a good or better than TurboTax once you use it one time. However, for filers with an IRS pin number, there needs to be a better heads up to get this year's IRS pin number from the IRS website since they change it every year. Otherwise the Federal return bounces. Also, could be confusion over the software's pin number and the IRS pin number.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Odogg
from Delaware OH
Verified Purchase:Yes
I have used it for many years. It is easy to follow.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Vato Loco
Verified Purchase:Yes
I've been using the Premium software for quite a few years now and it's been an absolute help in preparing my own taxes and they have always been accepted by the IRS.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 25, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock