Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,135 Reviews)
Rating breakdown 22,135 reviews
5 Stars
14,491
4 Stars
3,949
3 Stars
1,495
2 Stars
854
1 Star
1,346
81%of customers recommend this product.
(
6,153 out of
7,615)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
1
Error in Iowa return software for second year.
on February 23, 2025
Posted by: PDCartwright
from Urbandale, Iowa
Verified Purchase:Yes
I bought the Premium individual & business edition. This is the second year that the federal was accepted and the Iowa rejected because of a federal problem. You never got it fixed last year and I had to file Iowa on paper - it was accepted with no errors. It must be a software error on HR Block end. I think I better try TurboTax next year. I've had Block prepare my returns since 1967.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Spokane Washington
Verified Purchase:Yes
On the rental review form, it would be helpful if you included exactly where to put Condo owners Association Fees (or similar). Almost all people who provide vactation condos for rent have a significant amount of fees that need to be on the return. I almost missed where to put them and had to figure it out myself.
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Eva, Social Media Team, February 26, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St Charles, MO
Verified Purchase:Yes
I have used HR Block software since the 2008 tax year. Very good! I wish I could still buy CD's because we are going to get new laptops this summer. But I understand the cost savings for you.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 24, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Old school taxes
from Midwest
Verified Purchase:Yes
I am able to do my own taxes on premium. I love that I can download from previous years. However, the access to help is not as easy as previous years because of AI. I’d change to access to a person- not AI.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 24, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DM52
from Missouri
Verified Purchase:Yes
Have used this software over multiple years with great results. Solid, consistent approach with great update process during tax season.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Have been using this product for several years and I am very pleased with the results.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DV Block user
from WI
Verified Purchase:Yes
It is fairly easy to use, But it does not transfer all data from the previous year if you used the online version instead of the download version. So you will be entering a lot of information again. It also does not include the 2 year comparison at then end which is very useful to me. Not sure why the download version is cheaper than the online version, that is frustrating.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Calcasieu Sue
from Louisiana
Verified Purchase:Yes
I worked for HRB for 16 years, so I bought the software after I retired. I used it for about ) years until I found an error in the QCD line on the 1040. I called to report the error and was told that I was wrong. So I switched to TurboTax. This year, I’m trying this software again, because I think it’s better than Ttax. I don’t have any QCD this year, so I don’t know if that is fixed.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
1
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hi, thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services. If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock