Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,038 Reviews)
Rating breakdown 22,038 reviews
5 Stars
14,424
4 Stars
3,932
3 Stars
1,488
2 Stars
850
1 Star
1,344
81%of customers recommend this product.
(
6,097 out of
7,552)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Hazels mom
from California
Verified Purchase:Yes
Having to wait 2 weeks after the tax season opens because the software isn’t update is unacceptable.
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NoAuditsIn2025
Verified Purchase:Yes
The software is very user-friendly, and it found several errors that I had made in preparing my return. It was our first year of having to claim rental income, and the software provided very useful information on claiming deductions for our rental property.
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Performs as it should but lots of time spent answering irrelevant questions. At the same time, not enough clarification on other standard items.
Value
3
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Good, but not necessarily for complex taxes
on February 20, 2025
Posted by: LAKane
from Seattle, WA
Verified Purchase:Yes
I've been using your tax software for about a decade. It's largely intuitive, easy to use, and accurate, but as my taxes have become more and more complex there are areas where I am challenged to find the right information. This year that caused me to have to refile, adding a 1040-x into the mix. Nevertheless, that process was quite straightforward too, hence not so bad. All-in-all it's good but not awesome.
Value
4
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Al4285
Verified Purchase:Yes
I am happy with the process as it allowed to submit our taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cyndy61
from New York
Verified Purchase:Yes
Software is easy to use and not complicated plus great value.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Pat51
Verified Purchase:Yes
I’ve been using H&R Block for taxes for many years now. It’s easy and I trust it.
Response from HRBlockBy Corrina, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: taxfool
from Hou Tex
Verified Purchase:Yes
I try to purchase the Premium software every year. I am a senior citizen, and the software helps guide me through the process.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Chris-Social Media Department, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock