Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,957 Reviews)
Rating breakdown 21,957 reviews
5 Stars
14,374
4 Stars
3,909
3 Stars
1,485
2 Stars
849
1 Star
1,340
81%of customers recommend this product.
(
6,046 out of
7,497)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: 704T
from charlotte, NC
Verified Purchase:Yes
I have used HR Block for years. Easy, automatically pulls data from earlier years. Lots of explanations to make your choices easier.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Westminster 25
from Westminster
Verified Purchase:Yes
Helpful and productive .I have used the product 20 years
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, February 16, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sc182
Verified Purchase:Yes
I purchase every year. Had an issue with a form this year and twice attempted to get help thru live chat support. The agent clearly did not know the produxt and wated about 30 minutes of my time. Hopefully you can provide additional training to that group
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, February 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kittery, ME
Verified Purchase:Yes
I was able to file both the IRS and State returns easily, and within a short time I received notification that both returns were accepted.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, February 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh, PA
Verified Purchase:Yes
I have been using this product for 10+ years. I am a former CPA and I have every confidence that it does the job and without errors. I have used the software for Schedule E (Rental properties) and Schedule C (Small home businesses) with confidence. Simply love this product.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 17, 2025
Hello Bean, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: GWC12
Verified Purchase:Yes
I have used this product for years..I can't say that it has improved, in fact this year's version was inferior to prior ones
Response from HRBlockBy Joy, Social Media Department, February 17, 2025
Hi, thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services. If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Great program. My only suggestion is to show an image of the state program BEFORE you download it. Once you install a state program, it shows an image of the states shape. It would be nice if it showed that same image when you are selecting which state program to download. That would help with preventing one from selecting the wrong state.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Uggghhhh
Verified Purchase:Yes
The navigation around in the product has always been clunky. Additionally the printouts are ugly and look like old mainframe reports. Finally I had to pay to file state taxes even though I work at block.
Response from HRBlockBy Joy, Social Media Department, February 17, 2025
Thank you for bringing your concerns about our service pricing to our attention. We understand the importance of offering competitive pricing while maintaining the quality of our services. Your feedback is valuable to us as we continually strive to improve our offerings. If you would like to discuss pricing or have any issues, please reach out to us at 1-800-472-5625. We're here to assist you and ensure your experience meets your expectations.
Written by a customer while visiting HRBlock