Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,905 Reviews)
Rating breakdown 21,905 reviews
5 Stars
14,340
4 Stars
3,899
3 Stars
1,481
2 Stars
846
1 Star
1,339
81%of customers recommend this product.
(
6,014 out of
7,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
1
Not very user friendly
on February 8, 2025
Posted by: RUSTY W
from Wisconsin
Product, information, would not let reenter information. Online help as well as phone help was useless.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Carinna, Social Media Team, February 8, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Bobbyjoh123j
from Maryland
Verified Purchase:Yes
Purchased, federal updates installed easily, took 2hrs to do return and file refund on the way Thanks
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
I have been using HR Block for a number of years. It systematically takes me through the categories I need to fill in, and makes it easy to return to places that need to be corrected or updated.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent program, easy to use
on February 8, 2025
Posted by: Carty72
from Indianapolis, In
Getting the software before the end of the year, really helps me determine my final estimated payments in January.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from illinois
Verified Purchase:Yes
This app saved me lots of time by doing federal and state forms
Cons: Time consuming
Value
4
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
RMD entry confusing
on February 8, 2025
Posted by: Marty47
from Coon Rapids, IA
I found enter my RMD information this year to be very confusing, whereas in the past it seemed to be an easy process. I ended up playing with the forms and entries till I got the result I needed and then in the review I had to manually enter info for the result to be correct. For my wife, she received the amount required for her RMD. For myself, I received a lot more than the RMD.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Fredrico
Verified Purchase:Yes
The product works fine. I had a screen display issue that I spent several hours on, to find out that they changed the screen , that displayed the same since 2019
Response from HRBlockBy Asiya, Social Media Department, February 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Printech
from Sacramento, CA
Verified Purchase:Yes
I don’t like, nor appreciate, HRB to automatically debit my bank account and arbitrarily require me to accept the tax program. My life has changed and I want to make a decision to use HRB programs.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock