Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,916 Reviews)
Rating breakdown 21,916 reviews
5 Stars
14,348
4 Stars
3,900
3 Stars
1,483
2 Stars
846
1 Star
1,339
81%of customers recommend this product.
(
6,021 out of
7,468)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Rugger59
from San Diego, CA
Verified Purchase:Yes
I’ve been using this product for over ten years from employment to retirement.
I have rental property and multiple income streams. This software makes it easy. Just answer the questions.
I have rental property and multiple income streams. This software makes it easy. Just answer the questions.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Digital Asset Transaction Reporting - Not good
on February 6, 2025
Posted by: DougNC
from NC
Verified Purchase:Yes
I've been using HRB tax software for many years and have been satisfied. One thing that changed in my situation this year was that I needed to report digital asset activity. I was very disappointed to find that HRB required importing the activity through one of 2 third-party apps, and unless you have very few transactions this requires extra costs. I believe TurboTax can import the activity directly from the crypto exchanges (at least the one that I use), so next year I may switch to TurboTax.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
Response from HRBlockBy Carinna, Social Media Team, February 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Portland, OR
Verified Purchase:Yes
I've used it for years and really like the user interface "interview" style. However, occasionally there will be a small bug in the Apple/Mac version of the software. Also, there are some forms that it does not provide systematically, but instead, helps you print the form for calculations (e.g., if you receive a lump sum from disability you have to calculate it yourself and plug the figures). Overall, it's a good product and I will continue to use it going forward.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
5
Great Tax Preparation Product
on February 6, 2025
Posted by: Carl66030
from Gardner KS
I have been using H&R Block Premium Tax software since 2020, and it has been a consistently great product. It is easy to use but very comprehensive. My tax situation is a bit complicated by the fact I run a consulting business as a sole proprietor. My returns are prepared flawlessly and I get quick results filing online. Each year my previous year data are quickly uploaded.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 10 inches soft
from Las Vegas, NV
Verified Purchase:Yes
I've been using this product for years with much success.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cody, WY
Verified Purchase:Yes
I have used this product for 11 years and I love it!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sam25
from Ohio
Verified Purchase:Yes
I've used H&R Block exclusively for years. There is one feature in the free software that would make this program better; the ability to upload PDF files of the W2 and 1099. I received three 1099s, and using the Premium software I have to enter the information manually. Using the free version I can upload it, review the information and that's it. If that is available for the free program it should be able to be included in Premium.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 10, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Hrod
from Northern Ireland, UK
Verified Purchase:Yes
I find the tax software itself to be quite intuitive and easy to manipulate; however, after filing the return, I found that I needed to execute an amended return. After following the instructions and completing the amended return, I was unable to file through the e-file system because it said that my original return had not been filed, even though it had and I received emails stating that both federal and state returns have been accepted by both the Fed and the state. I also checked the IRS website and found that my tax return had been received. I was expecting to receive an email from H&R Block personnel regarding my issue; however, the email has not materialized, and I am in a quandary as to what to do.
Pros: Easy to prepare, Fast
Value
1
Response from HRBlockBy Eva, Social Media Team, February 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock