Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,765 Reviews)
Rating breakdown 21,765 reviews
5 Stars
14,239
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,923 out of
7,360)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Paco 72
from Mississippi
Verified Purchase:Yes
I have been dealing with some health issues for the pass 3 years which have been very stressful especially trying to deal with my taxes. It's hard enough trying to make ends meet but thanks to your tax software I was able to get it done.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, October 19, 2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: cm23
Verified Purchase:Yes
Has been fine up to this year (2023). Wouldn't comm. with Fidelity's updated protocols, then wouldn't let me efile. In which case I can't use next time, too bad - all my records for 10+ years are with HRB.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Team, October 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anya99
from Atlanta, GA
Verified Purchase:Yes
I used to love the original H&RBlock TaxCut (premium for self-employed etc.) but have been increasingly disappointed. I have been using it for 20+ years and I have continued to do so principally because it remembers past years' data. But in recent years, I have found it frustratingly insufficient. This year I had to update my OS just to download and use it, which delayed my filing. While I understand keeping the program up to date, this is stressful for those of us trying to get maximum life from older computers. More frustrating was the complete lack of any useful guidance for Form 1098-T for student fellowships. I was helping a friend do their taxes, and there was no way to input their 1098-T (allowed for just about every other tax form!) directly and let the program guide me (why not have specific questions/section for this?). Instead I had to spend hours on IRS.gov, Reddit and other online sources which gave conflicting information. Not sure if TurboTax does better, but a warning to all students to not expect this software to help you determine what part of your fellowship is taxable. Since so many people are students and this is difficult to interpret, it really should be included. In general, the help portion is far less helpful than it used to be. I have filed my own taxes with software assistance for many year and fortunately I have a lot of prior knowledge, but federal tax rules changed significantly in the past 8 years. This program used to be so great but depending on what you need, you may have to allow extra time for online additional research (hence why I marked time-consuming; it used to be so fast and easy and clear). I can't say I recommend it any more--though probably will use it next year, again just because I have been using it and it remembers my past data.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Less help on IRA Rollovers and Small Business
on October 19, 2024
Posted by: taxed2023
from seattle,wa
Verified Purchase:Yes
Not much help on Rollovers and small business expense and revenue. I tried their chat app and go nowhere. I ended up filing on October 15, 2024 or the 2023 tax year.
Value
3
Response from HRBlockBy Social Media Team, October 20, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: Lixin
from Vicksburg, MS
Verified Purchase:Yes
The Mississippi State software has problem. I passed all the accuracy check, only encountered problem in the last step when I tried to efile the state return with the federal return. The software does not allow me to submit -- it says it found problems. First of all, it should not find problem after the accuracy check. Problem should be found in that step. Secondly, the problem it found is the problem of the software. The software treats all the bank interest entries (INT forms) as another form and asks me to enter the value in box 7, which doesn't exist on the INT form. I have to choose to print and mail the return. In that process, I encountered another problem. I need to print the federal schedule E. When I choose to print the federal tax filed documents, it print only page 1 of schedule E. Fortunately, I found this right before I mail it out, or I may be in trouble for not submitting all the documents.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TimoK
from WI
Verified Purchase:Yes
After three code uses, message was "you've used your five". Support line closed in the afternoon! Also, please include option for filing free State and Federal returns for filers who qualify. I've used Kiplinger/HRB for years, but glitches lately have me considering a switch.
Value
4
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cant recommend
Verified Purchase:Yes
I had difficulty with e-filing multiple states. The error received made no sense. I chatted with an “expert” who gave me some no great advise.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, October 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: pwilkins
from Grove City, OH
Verified Purchase:Yes
After inputting all information, etc. is frustrating trying to figure out how to fix any errors that might be showing.
Value
3
Response from HRBlockBy Social Media Department, October 22, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock