Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,765 Reviews)
Rating breakdown 21,765 reviews
5 Stars
14,239
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,923 out of
7,360)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Paul0618
from AZ
Verified Purchase:Yes
Have used Block Premium for years without a hitch. This year it failed to calculate Child and dependent care correctly - Block help was useless - couldn't not find anyone who could actually understand the problem and received only pat answers on how to fill the forms. Also calculated 199A income (from K-1) reduction incorrectly by using a loss as qualifying income - didn't attempt to resolve with Block help due to prior experience. Uncovered these issues while reviewing "for filing print-out" Verified them by reentering my info into "Intuit Proconnect" (intended for professional use). It produce results in agreement with my assessment of the Block Premium errors.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, October 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Owner
on October 16, 2024
Posted by: Taxmiester
from Missouri
Very glitchy for H&R Block. Caused a lot of frustration. Business and personal. Had items I didn't add through the interview and these were not included in my return. Had to add them through the interview process and go back and delete the forms I had added. Ran accuracy review several times until I had no errors. When I went to efile, I suddenly had 37 outstanding errors. Not happy about that. Don't get me started about the IRS assigned PIN.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, October 17, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Poor product with Help desk void of assistance.
on October 17, 2024
Posted by: Refundmeplease
from Rural Retreat VA
Verified Purchase:Yes
who purchaI am an experienced tax pro who purchased a product to prepare my technical return. The software was difficult to navigate and would not import my prior year return. When I downloaded the state my federal return vanished. Help desk was not helpful.
Cons: Hard to import documents
Value
1
Response from HRBlockBy Social Media Department, October 18, 2024
We appreciate your feedback. It’s important to us that you have confidence in our Tax Professional’s knowledge and experience. If we can assist further, we are here to help. Please contact our support team at your convenience at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Double B
from Castle Rock, CO
Verified Purchase:Yes
I'm a big fan of HR Block's Premium software! It's a breeze to complete taxes each year with the platform's easy-to-follow interview and quick navigation menu when you know which section you need to enter or update.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 18, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jlkst60
from Pittsburgh, PA
Verified Purchase:Yes
Great program i do my family’s taxes every year.
The only issue is not everything carries over from federal to state such as the schedule UE information seems like that could be an easy fix.
The only issue is not everything carries over from federal to state such as the schedule UE information seems like that could be an easy fix.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 18, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Taxpayer23
from Baton Rouge LA
Verified Purchase:Yes
Easy to enter info, except for one new, important question. The program asks if the IRS sent you an ID code. If you answer yes, it does not take you to the box where you have to enter it. You have to figure it out yourself. After the 4th rejection I was able to figure out where to put the code. not sure what will happen for 2024. other than that, all worked well.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, October 19, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jake Jack
from Big Wonderful Wyo!
Verified Purchase:Yes
Form 1040 and related Schedules are way too complex to accurately file federal taxes these days without a detailed process interview. H&R Block Premium software is invaluable in fulfilling this need.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, October 19, 2024
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
E-file was rejected without reason explanation
on October 18, 2024
Posted by: Txz2024
from Mn
Verified Purchase:Yes
Tried to e-file Fed income tax on 10/14/24 but rejected. I did filing the same way I did for 2023. Passed the validation, unfortunately got a rejection. The frustration was there was no explanation on what went wrong, just 'there may be an error in your filing". Tried a couple of things based on online suggestions without luck.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, October 19, 2024
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock