Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,765 Reviews)
Rating breakdown 21,765 reviews
5 Stars
14,239
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,923 out of
7,360)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
It gets confusing
on July 30, 2024
Posted by: Sunnybr
from Charlotte NC
I have problems with error messages in the end. It's hard to figure out what is causing the errors.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, July 30, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: GSGSGS
Verified Purchase:Yes
I entered the AGI from last year exactly from my äs filed copy" Filing was rejected. Maybe IRS modified my 2022 AGI? Maybe just a glitch in the system?
I couldn't use the identifications from 2022 because I had filed late and was not offered the opportunity to enter them. So I will find the same problem when I try 2024 filing unless you can fix it. Fix it, please.
I couldn't use the identifications from 2022 because I had filed late and was not offered the opportunity to enter them. So I will find the same problem when I try 2024 filing unless you can fix it. Fix it, please.
And while we are at it, cutting off the electronic filing on Oct 15 is bad form, which led this problem in the first place. Please fix that.
I could have never have put together my return without the use of your software or your competitors. That's a shame also, but not one that you likely can or would want to fix. So thanks, i guess....
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, August 2, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472- 5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
HRB is affordable. I continue to buy Premium because my rental and Schedule C history carries forward. A more detailed menu would be useful so that it’s not necessary to navigate through many screens to find a specific entry for a form. I would appreciate a direct line for support, to avoid a lengthy telephone menu.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, August 5, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: gmyd
Verified Purchase:Yes
Navigation looks good, bit overpriced for state preparation.
Pros: Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, August 9, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Buckarooooo
from Long Island, ny
Verified Purchase:Yes
Using for years. Some instructions, explanations could better. Price is right.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, August 19, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Nemte
from GA
Verified Purchase:Yes
Suggestions built into the software really help make filing returns much easier and time efficient.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, August 19, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Addy225
from Florida
Verified Purchase:Yes
Eight months ago I believe I found an error in your system. After all this time I haven’t got an answer. 15 phone calls, broken promises. Shamfull.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, August 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jhagewoo
Verified Purchase:Yes
Great and easy to use, will purchase again next year
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, August 26, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock