Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,765 Reviews)
Rating breakdown 21,765 reviews
5 Stars
14,239
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,923 out of
7,360)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: bavco
Verified Purchase:Yes
have used this for years very happy. only problem i have if I have a question that cost more SMH
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 25, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Always A Great Product
on June 26, 2024
Posted by: IrishKev
from Yonkers, NY
Gets my taxes right and it's easy to use. I've been a satisfied customer for 30 years or more (when it was known as TaxCut), and I hope to be one for another 30+!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 26, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dhilde
from Virginia, MN
Verified Purchase:Yes
I have stayed with this product for years. It is helpful for understanding refunds and various properties, along with extra information on how to improve for next year. The program is straight forward and worth every penny.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 28, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Disappointedhrbuser
from California
Verified Purchase:Yes
Wasted days unable to efile. Filed extension due to hrblock issues!
go Turbotax! Boo hrblock!
go Turbotax! Boo hrblock!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
State Software Not Worth Purchasing
on July 7, 2024
Posted by: DL747
State software (KS) is buggy. Not sure I'll ever use it again.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Two many software problems.
on July 8, 2024
Posted by: Eddie1101
from FL
I bought this software which I have been using for at least 15 years. Extremely disappointed when electric energy credit form was not available for at least2-3 weeks , even though it had been issues by IRS. In addition, system was down for 1-2 weeks so that I could not transmit my return.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great Features and convenient searches to tax ques
on July 10, 2024
Posted by: AJR22
from Ontario, CA
Verified Purchase:Yes
Great software, I use it every year just a little pricey it increases every year! Overall good software.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, July 11, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Good but could be better
Verified Purchase:Yes
I have used Taxcut for decades and it works reasonably well. But why is there no easy way to report bugs or shortcomings? Year after year I have to reenter info on the state tax preparation that I already had entered on the Federal side. H&R Block does not seem to have a burning interest in improving this program. My tax return is fairly complicated but it could be a lot better.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock