Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,765 Reviews)
Rating breakdown 21,765 reviews
5 Stars
14,239
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,923 out of
7,360)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: JEBinPA
from PA
Verified Purchase:Yes
Bought to do a multi state return, but had to pay additional for second state. Program sent a local tax return when one was not necessary. Had to scan most of my W-2's in manual or hand enter, scanning could have been better. Would like to see a quick option to compare differential income, so if I adjust my retirement income, what would be the ramifications.
Pros: Fast
Cons: Hard to import documents
Value
5
Response from HRBlockBy Social Media Department, June 25, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JMW W
from California
Verified Purchase:Yes
I have used this product for years. The product is constantly being updated to meet the needs of the day. The help pages are very useful if I am not sure about something or have questions. Its easy to install and maneuver. Love it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 21, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: grumpyo4
from princeton nc
Verified Purchase:Yes
love the program but it would be even better if they would bring back buying the disk option which i used alot
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 26, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Great sofware
on June 22, 2024
Posted by: Hose
from Rockville, MD
Conveniently and correctly filled and finished our taxes with this handy software in past 9 years.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 25, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Austie
from NW Ohio
Verified Purchase:Yes
You made a mistake on my 2023 SD income tax. I had to pay an additional $32.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Roland Wales
from Bath, Maine
Verified Purchase:Yes
I was able to use the HR Block desktop software to file my return successfully. Following is feedback on some issues that could be improved.
Printing
I just e-filed my federal return, then tried to print to PDF. I selected Filing on Paper -> home. All it would let me print is the state return!
IRS PIN
Won’t allow entering the IRS supplied 6digit pin number
Printing
I just e-filed my federal return, then tried to print to PDF. I selected Filing on Paper -> home. All it would let me print is the state return!
IRS PIN
Won’t allow entering the IRS supplied 6digit pin number
Year of date
Won’t allow entering the year in a date
Unnecessary error message
Why don’t you fill in the correct amount instead of asking me to type in what has already been calculated?
Entering the same information more than once
I’ve been asked to re-enter my social security numbers on forms after it was already entered as part of the initial setup for the tax return.
Feedback form not in menu
The HR Block desktop software has a feedback form buried in the dialog for filing a return. I was not ready to use it at the time, so I figured I’d go back to it. I couldn’t find it! It would be helpful to have it on the menu.
Why don’t you fill in the correct amount instead of asking me to type in what has already been calculated?
Entering the same information more than once
I’ve been asked to re-enter my social security numbers on forms after it was already entered as part of the initial setup for the tax return.
Feedback form not in menu
The HR Block desktop software has a feedback form buried in the dialog for filing a return. I was not ready to use it at the time, so I figured I’d go back to it. I couldn’t find it! It would be helpful to have it on the menu.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Usually Great, but a fall pff this year.
on June 24, 2024
Posted by: Vasman132
from Hampstead, MD
I have stuck with H&R Block for a years now and I am generally pretty happy with the software. There rarely is any improvement and it seems to be the same cookie cut program with a different year every year. No new features but it works and is usually reliable. This year though, there was a problem with energy efficient improvements to your main home that had a glitch that could not be circumvented. Now I still think evefy other product is inferior to H&R Block but it was maddening. Will still order it for next year though. Hopefully some new fearures and it back to being smooth is in the cards.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Smell o
Verified Purchase:Yes
Been using the Deluxe program for self employed for 15+ years. The last two years it wouldn’t down load the free state program and it had to purchase it through the program . It still didn’t download so I purchased again directly from the website and still didn’t download. So I purchase the state program 4 times and still had to do my taxes the old way on paper. Won’t be using it again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, June 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock