Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: TRK1240
Verified Purchase:Yes
I was having trouble logging on my Block account that I had used to file in previous years. Apparently there was a system issue. I went ahead and paid to download the software to proceed with filing. I made a bad assumption the software would be able to retrieve my previous returns. Additionally, the software would only let me print my returns and would not let me save a copy to my laptop. Another frustration was it would not download my Schwab account information.
Cons: Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Meber
from Cuyahoga Falls, OH
Verified Purchase:Yes
Before the electronic submission, I had to pay to submit the State electronic submission. When I went to submit both together, the Federal submission was rejected due to the fact that someone unknown to me filed my dependents on their tax form. In order to resolve the issue, I had to paper submit my Federal and State forms. The other issue is that I received more from the Federal paper submission than what I would have received from the electronic submission. So the accuracy of the software is off too.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Steve4141
from Portland
Verified Purchase:Yes
I've been using H&R Block tax program for years and it works perfectly for me. Each year adjustments are made to make it better.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TGH Ky
from Richmond KY
Verified Purchase:Yes
I have used this product for years. I recommend it to the whole family
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: LeFacteur
from Seattle, WA
Verified Purchase:Yes
I have used H&R Block Premium over several years. Originally it was a little confusing but with each new version it becomes easier and now I'm able to prepare my tax returns with confidence.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Dick trickle
from Wa
Verified Purchase:Yes
Pretty sure we aren't getting all of the deductions we should be getting using this software going to start using a professional
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Volleyball 738921
from Maryland
Verified Purchase:Yes
Entering rentals property information and seeing taxes for both standard deduction or itemized deductions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Silverbach
from Augusta Georgia
Verified Purchase:Yes
Love this product, wouldn’t change a thing about it!
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 19, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock