Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: No way out
Verified Purchase:Yes
The "Help" only gives users the links to IRS documents. The state tax function requires users to fill out specific forms by themselves from other web sites.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, June 5, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: callymom
from Brooklyn, NY
Verified Purchase:Yes
Our family has been using H&R Block software for years and have been pleased that new features have (mostly) kept up with our changing circumstances.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, June 6, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jeff J
from Los Angeles, CA
Verified Purchase:Yes
Been using H&R Block Premium for 20 years. I use 'Premium' because I have rental properties. The interviews are mostly easy to understand and follow. I have chatted with a tax expert through the software for further clarification, for free. Printing copies, saving files and filing taxes online for State and Fed, are all easy to do.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H&R Block, June 7, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Norch
from Athens, TN
Verified Purchase:Yes
I've used this program (updated of course for the year) over the past 15 or so years with no problems. It is easy to navigate through.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 10, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Waiting for Updates required to File is excessive
on June 8, 2024
Posted by: Ernie2024
from Olive Branch, MS 38654
Verified Purchase:Yes
With all documents ready to complete filing on February 15th 2024, it took another 6 weeks for HRB to update software. Still it gave the incorrect result for penalty for under paying estimated tax penalty. I sent return in with option to let IRS bill me. I switched from Turbo Tax to HRB 9 years ago. I stay with it for the early discounts. Also, the research to understand how to answer the HRB wording of questions makes me hesitate to change. I have rental, self-employment, SSA, dividends, cap gains, RMDs, interest and seller financed mortgage interest income to cover.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Department, June 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
overall a great, program
on June 10, 2024
Posted by: Uncle Charles
from Nanjemoy, MD
I have been using it for years. The best program I ever used.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 11, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Porter03
from Sioux Falls, SD
Verified Purchase:Yes
Very helpful for self-employment. Walks you through everything.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Hoggy
from Tulsa, OK
Verified Purchase:Yes
Program does not efile Oklahoma state return even though I was assured it would
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock