Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Osterhaas
from Naples, FL
Verified Purchase:Yes
I buy it always very early. The program is very simple and explains everything
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: CLou
Verified Purchase:Yes
I am satisfied with the product. But not the cost.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to Use, but more complete explanations needed
on May 26, 2024
Posted by: Jerry am
from VA
Verified Purchase:Yes
Changes to the tax code need to be explained with an eye to the intent of the change.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Kenni the Cat
from Pittsburgh
Verified Purchase:Yes
Have used software for a number of years have typically been satisfied with the ease of use- totally upset and frustrated when attempting to upload return to IRS. The failure to do so and the lack of explanation was frustrating to say the least.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Walterben
from Maryland
Verified Purchase:Yes
Easy to use. Personally I have always liked this software far better than TurbTax. Something about the easy intuitive questions and the transitions from screen- to- screen or worksheet-to-worksheet are far better to understand in TaxCut.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 30, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Oregon res
from Oregon
Verified Purchase:Yes
Overides are ackward. retains info not applicable.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Weary Traveler
Verified Purchase:Yes
Other tax software gave repeated wrong answers especially with respect to deductions. H&R Block is accurate and much easier to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 30, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Don12055
from Surprise AZ
Verified Purchase:Yes
I had a number of issues with the tax program over the years. There were times the phone support was even arguing with me yet they were not tax specialists. They would explain to me that the tax program was doing what was programmed. I said fine but it was wrong. They had a hard time believing me instead of noting the problem for further research and investigation. Judy Berry has done an outstanding job in handling my complaints and resolving them.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock