Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Harry 99
Verified Purchase:Yes
If you want to file your taxes early this product is very slow. My taxes are not complicated but it would not let me file electronically and I had to wait for 4 weeks until they updated their last change.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: 2023 Zukowski Taxes
Verified Purchase:Yes
Software walks you through the process of even complicated tax issues.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dan1952
from Ohio
Verified Purchase:Yes
I generally like H&R Block tax software a lot but this year, even though the software gave me a "bullseye", my state return is under review and may not be done until late summer. I get no information from the State Department of Taxation so I am just waiting to see what the issue is. I may rethink my tax software next year, after 15 years with H&R Block.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Greg Rybar
from Wisconsin
Verified Purchase:Yes
I have been using H & R Block Premium Software for about 15 years. It is great.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: 1of many satisfied client
Verified Purchase:Yes
Easy to use. Very understandable. Really wish the price point was better.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Dave63NC
from Charlotte, NC
Verified Purchase:Yes
I thought I would make the change from the other major tax software. It seemed like this was a better option. Unfortunately the first sign of trouble was when I tried to upload my prior year files. After multiple attempts, I finally gave up. Then it seemed that the program didn't remember me. I had to re-enter my basic information about 3 times. The final and most disturbing was that once I was all done and filed, it turned out I had made a typo that prevented my returns from being accepted. I went back to refile and the file couldn't be found. It was not saved anywhere on my computer. I started over at the beginning. Overall my entire experience with this product was one frustration after another. I really hope the IRS makes their own direct filing system.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: trmrecon
from El Paso, TX
Verified Purchase:Yes
A good, solid tax prep software. It needs an option to add a sheet of comments to explain a few oddities.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 29, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: norrrrrm
from usa
Verified Purchase:Yes
i had trouble with updates and couldn't get one on one help. I ended up switching PCs and managed to get the softwares updates.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock