Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Edmac1949
from Richmond, IN
Verified Purchase:Yes
The software did what I wanted it to do. There are some misleading paths to switch between the questionnaire and the form. Software is designed to hold control too much refusing to allow someone to put simple figures in the form.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: AWPJR
from NH
Verified Purchase:Yes
The only comment I would make is that at the final check it might explain any verification question better.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DavefromWhittier
from Whittier
Verified Purchase:Yes
I have been using this software since 2015 with no problems but when I went to do my 2023 taxes, the 2022 taxes that I completed and filed was missing. The data just vanished. The icon on my desktop was still there but no information. I needed some of the data for this year but it wasn't there which made doing 2023 a little bit harder since I use the schedule C in my taxes. If it ever happens again, then I will never use this software again. It should have saved my data - all the other years were saved. I don't know what went wrong 😕.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cmb Mtn Lvr
from Golden, CO
Verified Purchase:Yes
I’ve used this software for several years and always find it intuitive, easy to navigate and well organized. The way it walks the user through everything needed to efficiently enter data for a complete return is unmatched in the industry. I’m a loyal fan!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 22, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: nwjeffco48
from Dittmer, Missouri
Verified Purchase:Yes
Some of the section can be complex and not intuitive. Questions do not flow one to another. Help section does not help.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
Value
5
Written by a customer while visiting HRBlock
Posted by: RJR taxes
Verified Purchase:Yes
1) why do I have to agree to terms and conditions for a review you kept bugging me to write?
2) This software is less valuable every year. To many questions while preparing taxes have no answer. There is simply no guidance for some of really common tax scenarios.
2) This software is less valuable every year. To many questions while preparing taxes have no answer. There is simply no guidance for some of really common tax scenarios.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jmatt22623
from PA
Verified Purchase:Yes
I have used this software for at least 30+ years since it was called TaxCut. I have never had a single problem and all taxes were filed accurately and completely perfect. Have recommended it to many many friends.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MT1944
from East Texas
Verified Purchase:Yes
Initially thought there was going to be a penalty on my taxes because a mutual did really well for 2023 and had a large capital gain. The IRS worksheet was used to show why the tax withholding wasn't sufficient and no penalty was owed.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock