Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: evan97
from Los Angeles, CA
Verified Purchase:Yes
I am baffled by the absolutely terrible experience I had filing my taxes with this software. How could you possibly allow such a complete disaster to occur the way it did? To have the servers completely down for nearly an entire day, on tax day? And then to not even offer a full refund on the software or even waive the filing fee? Insanity. You people are out of your minds.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MAG70
from Eagle, ID
Verified Purchase:Yes
I've used HR Block's tax program for the last 15 years and have never had a problem with it or the IRS. Good program at a fair price.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Seth60201
from Evanston IL
Verified Purchase:Yes
This year had issues with electronic filing. Two years ago the product fiald to deduct my property taxes correctly and an accounted found the error the next year. Filed an amended return to get money that was owed.
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
2
Written by a customer while visiting HRBlock
Posted by: BK61
Verified Purchase:Yes
H&R Block worked well for me this year! I’ve tried another program and H&R is much easier to use!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Philthy1
from VA
Verified Purchase:Yes
I wish the program allowed you to SKIP a section, then take you back to the skipped section(s) when you next start the program. This would make it much easier to start before all the necessary documents were available.
OBTW, I seldom recommend anything to anybody.
Value
5
Written by a customer while visiting HRBlock
Posted by: Robert R Saint Louis
from Saint Louis, Mo
Verified Purchase:Yes
Only complaint: Failed to import info from last years return, entered such manually.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brighton, Michigan
Verified Purchase:Yes
There are always opportunities to improve, but overall an excellent tool for tax preparation. One opportunity to improve is the ability to print individual tax forms as filed. Perhaps this feature is available, but it was difficult for me to find the correct commands.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RichardLC
from League City, TX
Verified Purchase:Yes
This product does what needs to be done, but for a novice it is not completely clear in some areas of retirement funds and clergy items.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock