Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Not happy about missing documents for EV credits
on May 16, 2024
Posted by: Steve2023
from Florida
Verified Purchase:Yes
Your software asked me to wait 3 different times for updates to use the EV equipment tax credit form, BUT, in the end (3 months later), you could not provide that form and suggested I print and uae IRS form and file manually.
Pros: Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: rv7charlie
from MS
Verified Purchase:Yes
Difficult to correlate data entry with the actual tax return. Handling of rent/royalty income is barely functional. If you don't pay (a lot) more for E-filing the state return, the program doesn't print all the needed forms; even the ones that already exist in the Federal return. I've used the program for years, largely because it's basically 'the only game in town' and I got locked into it when I started doing my own taxes, but it's been an exercise in frustration every year.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NTK24
from Hawaii
Verified Purchase:Yes
Doing taxes is necessary pain but HRBlock makes it bearable
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: LAKinzler
from Virginia
Verified Purchase:Yes
I was unable to enter 1099's for non employee compensation without using the Q&A format and not entering directly into forms that would input directly into schedule C. This was very frustrating
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Error with taxes carried forward from tax year 22
on May 16, 2024
Posted by: JRl2
from Atlanta
Verified Purchase:Yes
Some how Tax Year 2022 tax overpayment carried forward to tax year 2023 was deleted . System allowed me to electronically file & IRS acceped return. IRS found the error & wrote a letter to me.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: CRR4
from Arizona
Verified Purchase:Yes
Very simple to use. Has everything needed to cover my needs.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ronhadd
from Deland Florida
Verified Purchase:Yes
Just got audited. Said there was a math mistake on my taxes
Should I have gotten a hold of you to pay it ?
Should I have gotten a hold of you to pay it ?
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Terryc1
from San Diego
Verified Purchase:Yes
We normally use Turbotax but it has gotten to be more expensive over the years so we decided to try HR Block. The software did not import our previous financial information and was a little confusing to use. I am retired and my wife still works, but the software mixed up the W-2’s. There was also no explanation for some of the information required so I was not clear if the software was “guiding” us in the correct direction. We will go to a human tax preparer to double check the results for accuracy. I would say that they need to make the program more user friendly.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock