Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: unhappy user 2023
from New York
Verified Purchase:Yes
I was disappointed and annoyed at the bait and switch practice of charging extra for filling an extension. your box had printed the statement 5 returns. why isn't an extension counted as a return?
n
n
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SL Dissatisfied
from St. Paul, Minnesota.
Verified Purchase:Yes
Your software would not download my brokerage account with OSAIC. THAT WAS GREATLY OFFSETTING, SO FOR THAT REASON I WILL NOT USE YOUR SOFTWARE FOR MY 2024 TAXES. BTW TURBOTAX/WOULDDOWNLOAD THIS INFORMATION.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: FL Tax Lady
from West Palm Beach, FL
Verified Purchase:Yes
As a prior tax season associate with HRB, I feel their software is still the best on the market. I won’t purchase anything else!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Yu Kar
from Central NJ - Florida
Verified Purchase:Yes
I am a long-time customer, started using TaxCut / HRBlock software in 2002.
I used it successfully every year, it provided guidance to every tax situation that happened over 20 years. Like it very much!
I used it successfully every year, it provided guidance to every tax situation that happened over 20 years. Like it very much!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: andrewroswell
from roswell Ga
Verified Purchase:Yes
your software was great until it came time to submit. the edition I bought said on the package that it was state and federal filing. and then you required further payment for state filing. that's crooked and lowered my trust in your company.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DomD
from North Carolina
Verified Purchase:Yes
Easily completed taxes for myself and several family members. The software makes it easy and it has provided a consistent interface and process for many years!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SurpriseRefund
from Middle Tennessee
Verified Purchase:Yes
I received and unexpected refund after filing my tax via the H&R software. When the explanation arrived and the information the IRS gave back to me was the same as I had submitted except when when the IRS calculated my taxes I should have paid less than I actually did. Why didn't the H&R software have the same calculations? Also there seems to be questions that are not explained. i.e. on filling out the 1099-INT in addition to asking for all the information on the 1099 there is the question of the account number. Why?
Pros: Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: untaxcut
from Chicago, IL
Verified Purchase:Yes
I've used TaxCut for years and this was the first time the experience was unsatisfactory. The Deluxe version wasn't available for the Mac, and when I attempted to e-file, I kept receiving an error message that my AGI didn't match IRS records. I checked the records on the IRS website. It matched.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock