Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: SandraWandra
from Las Vegas
Verified Purchase:Yes
For the third year in a row: gambling losses which were equal to wins resulted in owing money to IRS. This is clearly not correct and needs to be fixed.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for your feedback. We stand behind our work and ensure that every client who files with us receives the H&R Block Guarantee. Our Tax Professionals are here to review your return and resolve any errors. Please call us at 1-800-472-5625 so we can assist in setting a time that works best for you.
Written by a customer while visiting HRBlock
Posted by: Joyce1
from Arizona
Verified Purchase:Yes
Did not correctly pick up withholding for school district tax. Had to call for assistance and delete return then reenter several times. This was the first time I have used your Ohio program. Always used the Ohio on line program. Much easier than yours
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: K Ray
from Texas
Verified Purchase:Yes
Cheaper and easier than both TaxAct and Turbo Tax.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Frijole56
from Salt Lake City, Utah
Verified Purchase:Yes
Bought the product the day taxes were due. I was able to complete two federal returns and two different state returns. See you again next year.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Nickname2024
from N. Carolina
Verified Purchase:Yes
I don't have anything more to add beyond my selections below.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Stevec2
from Durham, NC
Verified Purchase:Yes
Your "North Carolina"-specific application had bothered to check to see if we owed any money to any state agency. As it happened, we owed UNC Healthcare $1,899.68 Wel done!! I thus have a caveat to add to my "Yes" response (you did not allow a "Maybe") - I would recommend it but I would tell my friend that it will NOT check on other debts owed....
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lewis46s
from Hartwell GA
Verified Purchase:Yes
I have used H&R Block tax software for over 5 years. It is easy to use and software is always kept up to date.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 14, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TLP1963
from Maryville, MO
Verified Purchase:Yes
I have used it for last 10 years and have never had an issue.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock