Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Frustrated_filer
from Los Angeles ca
Verified Purchase:Yes
What a disaster , servers went down the night before filing and again tax day … will never trust this company again
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Drewski2
from Charlotte
Verified Purchase:Yes
The HR Block mess up this year was chaos for us with personal work deadlines and having a printer without ink. 20% off for next year garbage apology doesn’t cut it and is insulting.
The software is clunky to begin with. I have to search TurboTax support forums for any complex questions. I’ve used HR block since 2007 or so. I’ll be looking for a change this year.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Traveling Merlin
from Colorado, USA
Verified Purchase:Yes
Rental properties like AirBnB are such a popular thing these days. Millions partake yet H&R premium could do so much better by giving clearer instructions and insight into this aspect of taxes. I would greatly appreciate a premium software with higher price tag to include much better guidance for property rentals.
Otherwise the rest is quite good.
Otherwise the rest is quite good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: crashontaxday
Verified Purchase:Yes
out of service on tax day for several hours. not cool
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DelayedMyTaxes
Verified Purchase:Yes
HR Block failed to submit data on time to IRS. That is the core function of this tool. It simply cannot happen snd is an unforgivable sin.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ida10
from Flotida
Verified Purchase:Yes
Need to improve on explanations. Some terminology needs to be defined. Updates are too late. There should not be any updates after the irs starts accepting returns.
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Denibluey
from Brooklyn, NY
Verified Purchase:Yes
I usually find this smooth operating and easy to.use. This year I sometimes had difficulty updating because I had to block my firewall to upload. And, it wasn't uploading the return on the 15th to electronically file. But it did eventually.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Steve256
from Raleigh, NC
Verified Purchase:Yes
I’ve been using H&R Block software for more than 10 years. It has served me well during that time, but the service outage that prevented me from submitting my return for hour was frustrating - since I owed money, I had waited as long as possible to submit.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock