Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: DonZad
from Palo Alto, CA
Verified Purchase:Yes
Negative Feature: did not pick the rental property depreciation method from past returns & kept asking lots of irrelevant questions. Also, explanation for IRA-Rollover is very light & not quite clear, i.e. beef it up.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 7, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jimbo62
from Columbus, OH
Verified Purchase:Yes
The solution couldn’t finish issues I had with an over-contribution to a SEP-IRA. I was given a message that I had to refer to the IRS documentation, and it was unclear how to proceed.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 7, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chris the runner
from Westminster, MD
Verified Purchase:Yes
A number had been mistyped. We were directed to the error and it was corrected quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 7, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wayfarerson
from North Carolina
Verified Purchase:Yes
Can't believe such a critical service took so long to bring back online and that there was not better backup
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 7, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tax forms
from New Springfield OH
Verified Purchase:Yes
Best part of the program is the importing of all necessary info from prior year
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BuckKY
from Western Kentucky
Verified Purchase:Yes
I switched from TurboTax to H&R Block tax software several years ago when they jacked their rates and I'm so glad I did. I was a little worried that my previous information wouldn't carry over but it imported without a problem. The H&R interview is fairly thorough. My only complaint is that when I get to the end it always seems to find a couple of lines that haven't been entered or entered correctly even though I answer everything in the interview.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 7, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: NEMG
from Fort Myers, FL
Verified Purchase:Yes
Easy to follow prompts! It covers all that we needed for our tax preparation and filing, except the IRS form for foreign assets.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 7, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Gilligan
from USA
Verified Purchase:Yes
I hit "file," but I have little confidence that the return is correct. So many of the interview questions were silly vague, like "do you have any other credits?" You tell me, that's the whole point of this exercise.
The "accuracy check" at the end was a total mess. The software just drops you into the middle of the IRS form and asks you to manually edit a box... again, without any explanatory information.
Finally, HR Block will still tell you half-way through the return that you need to upgrade to their more-expensive version. The net of it is that you don't save much over just having an accountant do it for you.
As for little stuff, I'd prefer if it would let you manually select what to import vs. importing it automatically and letting you delete that info. The problem is that the HR block system can change portions of the return you have mentally approved...so you have to keep going back over completed sections.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 7, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock