Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Markus999
from New Orleans, LA
Verified Purchase:Yes
It asks the right questions to lead you to the fest possible return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MD Mike
from Evesham, NJ
Verified Purchase:Yes
I only had a problem with the Federal return since the 1099 info was put on the wrong place by the program. I had to mail in copies of my 1099s to the IRS so i could get my refund. When I used it for my brother in law a few weeks later, the last program update corrected it.on theirs.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 7, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: new ttax customer
Verified Purchase:Yes
This past year destroyed 12 years of trust with this tax software.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: stu18017
from Bethlehem, PA
Verified Purchase:Yes
Have been using H&R Block tax software for 10+ years. Accurate and easy to use. The design could use a re-fresh.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Colton4054
from St. Louis, MO
Verified Purchase:Yes
I've had this software crash occasionally in past years, but the 2023 software worked great without crashes. The interface was easy to use, as always.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Santa Fe, New Mexico
Verified Purchase:Yes
I have been using the software since 1995. So it is easy to track things from year to year. Like my shop depreciation that covers 25 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 6, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: twice charged
from Minnesota
Verified Purchase:Yes
I have been using the product for years and have found it to be easy to use. If I have anything negative to say it would be this: This is the second year in a row when submitting return for filing, the program has a "glitch" that causes it to charge your account twice for state filing fee. For years the state program filing fee was included in the program price. Prices go up, that's understandable, but raising prices AND charging to file the state return I think is rediculous.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 6, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Disappointed in Vermont
from Vermont
Verified Purchase:Yes
I purchased the VT State Tax Return add on to the federal return download. When I tried to use the VT form to file for an extension it would only download the New York form, so I could not file for an extension and my taxes were late because of it. Very dissatisfied.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Team, H&R Block, May 3, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock