Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: BasExperience
from McAllen, TX
Verified Purchase:Yes
Software did not work when submitted online. Terrible experience. Used to be a customer for 20 years. Will not use again.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: None1012
Verified Purchase:Yes
The program is logically set up and it makes it easier to understand how the data logically flows.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: John2424
from North Carolina
Verified Purchase:Yes
H&R Block tax software is good. I have used it exclusively for many years. I like the software and ease of use. I was very happy, until all of the recent media reports of H&R Block sharing personal information with others. Now I’m not sure what to think…
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: HRBTaxguy
Verified Purchase:Yes
Good tool, but instructions for rental house basis determination needs to be clearer.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Taxpayer John
from Los angeles, CA
Verified Purchase:Yes
Unable to deduct property taxes for more than 3 locations; had to buy a printer when HRB servers went down.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Appreciate that the software carries over data
on April 30, 2024
Posted by: djlj1118
from Omaha, NE
Verified Purchase:Yes
I have a large Capital Gain Loss, and the software tracks it year over year as well as other references to prior filed tax forms.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MJ Tatum
from Virginia
Verified Purchase:Yes
Been using this software for years even before it changed names to H&R Block
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Efiling Disaster
on April 30, 2024
Posted by: RonWL
from Midlothian VA
On April 14th I submitted my federal return by E-file. After multiple attempts I kept getting an error message indicating no connection. He gave up on it and after about an hour or so I got an email indicating that my return was successful and indeed I got a refund. On April 30 I tried to file my state return but could not because the software said I never emailed my federal return. I called support and after a few minutes I was Told that I would be handed over to the person's manager. Nothing happened. I finally hang up. No one called me back either, so now I have to go to the post office and waste in an hour of time. Things happen but H and R block did not have the courtesy to call me back when they dropped the ball. I've used the software for several years and do not expect to next year
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock