Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: EJS44
from Fredericksburg TX
Verified Purchase:Yes
Personal and Business version. Personal works beautifully, the Business version leaves a lot to desire. Creating 1099-NECs are a nightmare. I finally hand printed the forms with the data on screen. Getting the program to create the form took hours.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Good software but too expensive for simple taxes
on April 28, 2024
Posted by: GAYO
from Philadelphia
Verified Purchase:Yes
A nice guided flow, but was very hard to find how to get the student tax credit.
Trying to up-sell continuously which is very bothering. Expensive software and there are other softwares that provide similar capabilities especially to simple situations, and are less expensive
Trying to up-sell continuously which is very bothering. Expensive software and there are other softwares that provide similar capabilities especially to simple situations, and are less expensive
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
I found some bugs in standard deduction status this year and saver's credit last year and this year.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Posted by: Mehhhhhhhhhhhhhhhhhh
from Right here
Verified Purchase:Yes
The tax software helps to get taxes done but you still have to be a tax expert to deal with anything except the most common things. Do you qualify for some options? The help guides are vague and brief, referring you to the IRS publications to understand. However, the software is going to use a question that assumes you have and understand the result of some worksheet anyway. Without hours spent on IRs docs or on-line with support, you can't understand. To get a straightforward answer, you better Google it and hope for the best.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fishlover
from Oakland, CA
Verified Purchase:Yes
I have been using this tax preparing software for over 20 years. I have upgraded from the basic version to the premium version by now. It remains easy to use and helps me to take care of my taxes even when my financial situation becomes more complicated.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Block24
from New York
Verified Purchase:Yes
I purchased the product annually because it’s simple and straightforward. Its user friendly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: QueensNY
from NY
Verified Purchase:Yes
The best price compare to other tax return.
Remember to check your Tax return ID before sending. it don't pick up that error.
Remember to check your Tax return ID before sending. it don't pick up that error.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Rajkumar
Verified Purchase:Yes
Only purpose of the tax filing software is to prepare and file taxes when desired. Software didn’t work as desired in times and caused panic in the last two days of tax filing deadline
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock