Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Disappointed Savanna
from Kentucky
Verified Purchase:Yes
Beware of trying to send your tax refund 24 hours before the deadline. The system went down and we were only able to submit the federal. We had to mail the state, which means our refund has been delayed. So frustrating!
Pros: Maximizes refund, Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Brian12345
from CA and MI
Verified Purchase:Yes
I've used H&R software to prepare my taxes for about 10 years and it's always been good enough. This year there were numerous topics, especially in the CA return where the software was worse than useless. It said fill out xxx from with no guidance. There were also places it said to confirm some value on a form with no explanation of the source of the number and it wouldn't even let you change it! Finally charging extra for state e-file is lame and adding a state is almost the same cost as the software
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Forever9
Verified Purchase:Yes
Have used h&r block tax program for years. They make it so easy
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 3, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
Good program for most users but could do better
on April 27, 2024
Posted by: TheElephantintheRoom
from Seattle
Verified Purchase:Yes
The HRB software is know as a tried and true reliable way to do one’s own taxes. It mostly makes the tedium of tax time straightforward. But it is frustrating when an ambiguous term is used and the help or info link leads to nothing helpful. Or a form is referred to which isn’t in the program. Then you have to go to the web, adding tedium. It is difficult to get help with tax questions. Of course, you can just sign up at extra cost for help or take the return into an office. That is sure what they’d like you to do.
Pros: Maximizes refund
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Catitom
from New York
Verified Purchase:Yes
I like you guys so much for the straightforward work you do that I recommended you to my dad, who ditched his old accountant and is working with you guys now!
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: rwk1
Verified Purchase:Yes
I have used HR Block and Turbotax software for many years. Both are great & easy to use, but in the end for the price, you cannot beat HRB. Value is a big thing, on top of that, they make it almost impossible to screw up your taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pamrunac
from Pawleys island, sc
Verified Purchase:Yes
Bought this for my family to submit our taxes. Worked well for all of us!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Have used HR Block for many years & will continue
on April 27, 2024
Posted by: Texan24
Verified Purchase:Yes
HR Block take the frustration out of complex tax law compliance.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock