Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: CPA Bob
from Naperville, IL
Verified Purchase:Yes
I bought this to use for our family returns. I have always used Turbo Tax before. Block's entry format has several issues from name fields that are too short to not being able to see the larger picture when entering something. For K-1 forms with a lot of line items, Block limits you to 3 which left me wondering what to do with the rest of the latter code items. It just does not compare to Turbo Tax in ease of use or complete data entry.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill 77
from Slidell LA
Verified Purchase:Yes
Will continue to use it! However, the IRS would like for the electronically filed returns to more clearly identify Qualified Charitable Deductions that are subtracted from gross RMD’s to arrive at the taxable amount.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Chester92
from San Francisco, CA
Verified Purchase:Yes
I have been a loyal user of the product for about 30 years and I continue to find it reliable and convenient to use year in and year out.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
Very inadequate guidance on any non-routine difficulties. Very hard to jump from section to section and very hard to return to interview where it was left off if leave the standard progression of the program.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenienc
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenienc
Written by a customer while visiting HRBlock
Posted by: Jack a million
from Springfield ohio
Verified Purchase:Yes
This is the 10 straight year using H&R Block software. Very pleased with product.. i regularly recommend using it with others
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 3, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mwillis555
from Thailand
Verified Purchase:Yes
Love the step by step help you get while doing your taxes
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Nonethatiknow
from Texas
Verified Purchase:Yes
Has become more difficult to obtain and use over these many years. I was a tax cpa and tried the different programs back in the 1980s. Settle on H&R and been using it every tax season since.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: S777
from Ca
Verified Purchase:Yes
Need improve error support. Need better call support.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenienc
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenienc
Written by a customer while visiting HRBlock