Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: DoneNat
from Peoria il
Verified Purchase:Yes
I've used the same H&R software for the past 4 yrs. Always loved it. It was so easy. This year's was beyond difficult and didn't calculate things properly or take you back to what you requested.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Worduser
from South Carolina
Verified Purchase:Yes
I have been using the software for years and each year it seems to get better and easier even with all the new complex details of filing taxes. Great software.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Marie A
from Meriden, CT
Verified Purchase:Yes
Have used for many years with no issues. This year I had one glitch that I'm not sure was my fault or the system. Did not want to deduct state tax reimbursed in prior year as if it had been used for this years taxes instead of as a refund in the prior year. Thought I had said no to that but it ended up on my return and I didn't catch it. Resulted simply in State taking it off my refund, and advising me why in a letter.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: utahmountains
from Utah
Verified Purchase:Yes
This is an easy and accurate way to do your taxes. I could easily find the ifnormation I was looking for.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Taxes45
from MD
Verified Purchase:Yes
Even when a particular form said it was FINAL, it changed after the next update - AFTER it was filed :/
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: RobAtl
from Atlanta, Ga
Verified Purchase:Yes
Not as intuitive as it should be for the price. I had several questions which were not easy to get answered. I had to google separately.
Value
3
Response from HRBlockBy Social Media Department, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LesM
from Huger, SC
Verified Purchase:Yes
I had two questions that I tried to get answers to from support. When I could not get the answers I had to figure it out on my own.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Deliabee
from Silver Spring, MD
Verified Purchase:Yes
The program is accurate as far as I can tell. It has great features including the "help" buttons
Written by a customer while visiting HRBlock