Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: camcgu
from Summerville, SC
Verified Purchase:Yes
I have been using the H&R Block software for decades and have been very satisfied. I trust that my return will be accurate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Sasho
from Boston
Verified Purchase:Yes
Good product, the filing process should be more easy at the last day. Not like this year.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: BQnut
from Fort Worth, TX
Verified Purchase:Yes
I've been using Block for years, and it has been a great tool. I would give five stars, but I am disappointed about a couple things. First, the navigation s/w did not ask me about the Social Security income I started receiving this year. I had to ask the "help" feature then jump into that section. Second, unless I am misunderstanding how the different features are organized in the different versions of the tool, I am being required to buy the most expensive features for very meager income that my spouse earns for some very small business contract work that she does. That feature should be included in the Deluxe version rather than forcing me to buy the Premium version.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: John ww
from Michigan
Verified Purchase:Yes
Mother is waiting for her tax still. We had to do the id.me. She has dementia and the who process has been a night mare. I applied for an amendment return and thought she needed her id on the return. Now it’s going on 4 months. We did the whole id.me interview but still no refund. They sent her a vertifcation letter. Also your whole efile system was down on April 15.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Redwood1982
from Cupertino, CA
Verified Purchase:Yes
I have used H&R Block Tax Preparation software tool over 20 years. The reason for staying with the this tool for long time is its 1) accuracy; 2) easy of use; and 3) a straightforward and very efficient preparation process.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: MHS5
from Carlsbad, CA
Verified Purchase:Yes
I have been using H&R Block software to prepare my taxes for about 10 years. Previously I had used Turbotax but found it to be more inflexible. My only issue with HRB is that if you need to pay estimated taxes and your taxable income varies during the year, it is not clear and straightforward how to plan and to document this on your tax filing so as to avoid underpayment penalties. Also, if you have questions about an uncommon tax rule, it is not easy to find answers.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Bill Patty
from Stayton, Oregon
Verified Purchase:Yes
E-filing did NOT work this year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KP58
from Larkspur, CO
Verified Purchase:Yes
I have used this program for several years. It is easy to navigate and solves most tax questions that I have had so far.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock