Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: DAM60
from Dallas, TX
Verified Purchase:Yes
While attempting to file an extension there was a widespread outage with the HR Block online filing system. There was a total lack of support by the company while this issue was occurring. I realize their call volume was most likely high because of it but there didn’t seem to be any plan on how to inform it’s customers. Nor has anyone there been able to tell me how to get the status updated for another return I filed that continually daile but was received by the IRS.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Federal tax returm
Verified Purchase:Yes
I was surprisingly disappointed at this year's H&R Software. It made us delayed twice to submit the tax return due to its program's not ready on Electric Vehicle's Federal tax credit page.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Hammco
from AR
Verified Purchase:Yes
I have used HRB Premium for many years and are completely satisfied with the accuracy and user friendliness of the software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: HJ_Seattle
from Seattle Area
Verified Purchase:Yes
I have used H&R Block for about last 20 years and I have been very satisfied with it.
Pros: Maximizes refund, Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: Karnac
from New Mexico
Verified Purchase:Yes
Very good tax prep software; however, a couple of tweaks are still needeD.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Chi town sister
from Chicago
Verified Purchase:Yes
The self employed program is easy to follow and the guidance feature really helps in understanding taxes. I really like that there is a way to upload the previous tax forms as well. Another great feature is that it comes with your state forms as well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Melitta
from Wilmington CA
Verified Purchase:Yes
We do our taxes with H&R Block for almost 20 years, that’s the best product, we try different products but H&R Block is the BEST.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: pspat
from Enid 9klahoma
Verified Purchase:Yes
It was nice to know I could call someone if I needed to, but i was able to find the answers in the program.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock