Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: LyleE
from New York, NY
Verified Purchase:Yes
The product was easy to use with understandable instructions for the non-accountant user.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Wont say
Verified Purchase:Yes
I am loyal HR customer for 10 years and never going to purchase again in future. You had server issues from Apr-14 to Apr-15 6PM. I went through lot of anxiety
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Frank7121
from Havertown, Pa
Verified Purchase:Yes
The software update in my opinion were late in being released. I also don't like the fact that you don't include a copy of the software on a CD.
Pros: Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob5614
from Colorado
Verified Purchase:Yes
I have been using premium tax software for over 10 years and always find it comprehensive and easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: DBA9
from NE Penna.
Verified Purchase:Yes
Big problem: with the filing-portal down on tax-day, I had to continuously try to submit my returns by going through all of the steps and questions related to filing/ID/Credit card payment/ and last-minute attachments that the software did not ask for during the preparation steps -- only asked for at the submission steps. STUPID.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: BilR
from Michigan
Verified Purchase:Yes
I have used this for years. I have tried other tax software and have found this the easiest to use and provides the least financial hit, often providing a refund. The biggest downside is the limited ability to import data, in my case from Baird, Social Security, and the State of Michigan.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: HBUser2024
from Minnesota
Verified Purchase:Yes
I have used H&R Block Premium for several years and it does the job providing you pay attention to small details. The questionnaire portion of the program is sometimes confusing and hard to follow, and I often feel it's lacking in detail.
If you have used H&R Block tax software in the past you are likely to be okay. If you are coming from another software platform make sure you double and triple check your work.
The consistently poor product is the state software. The interview sometimes throws you into just the state tax form to enter numbers. The problem is without doing a bit of digging it's hard to know what information is needed.
Finally, to electronically file state taxes requires a hefty price. In my case it's a LOT cheaper to simply print off the return(s) and mail them to the state. It would be very nice if state filing was included in the price.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Fail to handle PDP K1 in any level of software
on April 26, 2024
Posted by: Kayakkev
from St George, UT
Verified Purchase:Yes
I only bought the premium to see if it would handle PDP K1's and it DID NOT and a waste of money. Will switch to Turbo Tax next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock