Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Confusing 1099/101k/IRA questions on final review
on April 25, 2024
Posted by: Cba74
from Colo
Verified Purchase:Yes
Could not backup and redo entries on 1099 final review; had to delete and re-enter entire return.
Premium should have FREE STATE e submittal!!
SIGNIFICANT ncrease in product software OUTRAGEOUS.
Premium should have FREE STATE e submittal!!
SIGNIFICANT ncrease in product software OUTRAGEOUS.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike in Orange Park
from Florida
Verified Purchase:Yes
My whole family uses H&R Block tax software. It covers simple returns, to complex rental property returns through an easy interview method. This software imports financial data from brokers, and fills out the appropriate forms automatically. I wouldn’t use any other tax preparation software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tom2023
from San Antonio
Verified Purchase:Yes
Completing our 2023 taxes was a breeze with H & R Blocks tax software.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business.
Written by a customer while visiting HRBlock
Posted by: Oaktion
from VA
Verified Purchase:Yes
I have used this product more than 15 years. It provides all function I need !!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 25, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tltobin 39
from Barnesville MN
Verified Purchase:Yes
At times it becomes difficult to find the exact interview topic to accept information to do the best result .
Pros: Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business.
Written by a customer while visiting HRBlock
Posted by: RF509
from Texas
Verified Purchase:Yes
Easy to use and good price compared to competitors
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 25, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: pkpr
from North Carolina
Verified Purchase:Yes
I prepared this return from the second program I ordered. The first one I ordered would not download. I have not been able to access my transactions on line, so have not yet determined whether you charged me twice or not. This is under my namd and email, listed below
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DHW1
from Alabama
Verified Purchase:Yes
I've used TurboTax for around 30 years to do my taxes, but this year decided to try the H&R Block program. To be honest, I've decided to go back to TurboTax next year for two reasons.
1. TurboTax is easier to use. H&R Block has all of the features, but they're harder to find and aren't integrated well enough to be intuitive. Just for example, I wasted a lot of time trying to figure out how to correct a mistake I made. (I can't remember the particular mistake, but I do recall being frustrated by the difficulty.)
2. The software doesn't offer as much guidance as TurboTax. TurboTax uses a well-thought-out series of questions that guide you through the process. These questions give you confidence that you've not overlooked an item (whether income that you're supposed to report, or a deduction to which you're entitled). This was largely missing in the H&R Block program. Just as an example, it was only after I filed my tax return that I realized that I'd forgotten to claim a deduction for the property taxes I paid on my house the previous year. However, by this time I was too frustrated with the software to file an amended return.
The oversight would not have happened had I used TurboTax, because TurboTax would have specifically asked if I'd paid property taxes last year.
1. TurboTax is easier to use. H&R Block has all of the features, but they're harder to find and aren't integrated well enough to be intuitive. Just for example, I wasted a lot of time trying to figure out how to correct a mistake I made. (I can't remember the particular mistake, but I do recall being frustrated by the difficulty.)
2. The software doesn't offer as much guidance as TurboTax. TurboTax uses a well-thought-out series of questions that guide you through the process. These questions give you confidence that you've not overlooked an item (whether income that you're supposed to report, or a deduction to which you're entitled). This was largely missing in the H&R Block program. Just as an example, it was only after I filed my tax return that I realized that I'd forgotten to claim a deduction for the property taxes I paid on my house the previous year. However, by this time I was too frustrated with the software to file an amended return.
The oversight would not have happened had I used TurboTax, because TurboTax would have specifically asked if I'd paid property taxes last year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock