Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: GrowingOld
from Akron Ohio
Verified Purchase:Yes
Product allows me to do my taxs for my LLC and my investments which include K1s with confidence that my taxes are correct.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SSGBeth
from Mt. Juliet, TN
Verified Purchase:Yes
This will be the last year I use H&R Block. I have been doing my own taxes for 30+ years. The struggle at the end was not worth it. The errors that cannot be easily fixed, the things that need overridden, but cannot and/or will eliminate e-filing, and the lack of specific online information for certain forms is time-consuming and frustrating. I was "in the queue" of 99+ people for help and it got down to 3, then let me know there were no agents available. The amount I owed and submitted changed immediately after the upload and so I overpaid. There are way too many glitches for a company providing software for a very important thing.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GAC1
from New York City
Verified Purchase:Yes
K1 entries are confusing. Never sure if this is done correctly.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: WingL
from Manhasset, NY
Verified Purchase:Yes
I have Federal & NYS but need to purchase NJ. The software didn't allow me. I ended up purchase one more software to get NJ. wasted a lot of time, effort and money. Very frustrating
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Muskrat99
from Michigan
Verified Purchase:Yes
I have always done my own taxes by hand and sent them in that way, but I had to change this year because the IRS was then loading my returns into their computers.using circus clowns. They were making BIG mistakes which then counted as my fault and not their fault. Sigh! So I HAD to send my returns in ONLINE this year and not by hand anymore to avoid being penpals with the IRS for 6 months. It took me several DAYS to use your program online for the first time of ever doing them online, but I am sure I could do it next year in HOURS. And I believe I will be able to do taxes really fast after that using your program.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Oldaccountant
from Philadelphia PA
Verified Purchase:Yes
The only trouble I had was locating the correct 1099. Those could have been better labels
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: elizabeth daly
from Crofton Maryland
Verified Purchase:Yes
Excellent product. easy to use and easy to manuver around in the various worksheets and schedules. The Q and A approach is excellent as is the final review which allows you to fix any issues.
Pros: Easy to prepare, Maximizes refund, Fast
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Posted by: ddg520
from Baltimore, Md
Verified Purchase:Yes
No issues. No glitches. I don't know about maximized refunds because I didn't run it against other tax software to do a comparison.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock