Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: CapnD
from Springfield Il
Verified Purchase:Yes
Used HR Block software for several years now. It has been a really good product. I especially like that you can import detailed data (1099s) regarding investments from the major investing companies.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: PraNap
from NJ
Verified Purchase:Yes
Good product but failed during federal e-filing. Also, at least one state e-filing should be included.
Import of W2 & 1099 did not work for some cases
Import of W2 & 1099 did not work for some cases
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DIYGuy83
Verified Purchase:Yes
This product was so bad for my tax situation that I am in the process of returning it, and has ZERO tax assistance. Taxes are already frustrating enough--you don't need this software to make it worse. This software has no ability to file married jointly for federal, and different state returns if spouses have different state residencies. The software instructs you to create three returns, and file each one individually, but then makes assumptions on the State returns that makes your numbers wrong, AND won't let you e-file the state return, so you have to mail it in. There is no way around this. Additionally, there is NO tax help, only "software support" which is for like "how do I install my software". The support desk didn't even understand my situation and took 45 mins just to tell me they "couldn't find an answer". I had to essentially learn the tax code myself and double-check all the software's automatic work (I found errors!). Finally, the interface looks like it's from the 90s. I'm switching to TurboTax next year, it is very much worth the money.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ZachR
from Ohio
Verified Purchase:Yes
I've used H&R Block for years. The "Jump to Related" never seems to work as easily as it should, and was VERY disappointed when I couldn't eFile my Federal Returns on April 14 and April 15. Running to the library to print the returns and post office to mail them was very inconvenient when I paid for an easier option.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rabbit Queen
from Ct
Verified Purchase:Yes
Had trouble with program not updating figures after making changes, even when I used the recalculate button. Closing program and restarting finally worked. Just found the back and forth of trying to bring up forms heavy handed. Trouble printing return before it was filed. The only reason I would use it again is because it costs so much less than competitor.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chasfschreiber1947
from Medford ny
Verified Purchase:Yes
I have been using this for over 20 years and find it the best for all my circumstances. Added a business gig and it helped me do it right and saved on taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Kona1
from San Jose, CA
Verified Purchase:Yes
tenth year in a row that I have used this software
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: buffone
Verified Purchase:Yes
I have used for over 30 years and will continue in the future
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock