Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: BB Eagles
from Big Bear Lake, Ca
Verified Purchase:Yes
The software has been my go to for years. This year however, the Block servers were down for an extended period on 4/14 and 4/15! Had me very worried about whether or not my return would be in on time. They got the system back up in time but that was too close for comfort. Not sure if I go back to Block or another S/W.
Pros: Easy to import documents
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: stern
Verified Purchase:Yes
You should be allowed to download the software in both Mac and Win. If you can download it 5 times then you should have the choice. Most homes have both types of users and at times one or the other computer has problems. If one computer goes down then your stuck without a software which you paid for.?????
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Bad communication
from Ca
Verified Purchase:Yes
Servers down on tax day eve and tax day With no communication!!! Never again will I file with them
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: OldTom73
from MD
Verified Purchase:Yes
I have used this software for several years and I have been happy with results
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: 1000s
from Kailua Kona, HI
Verified Purchase:Yes
My tax filing got accepted. Hopefully no problems will come up. I had to file manually with the State. Some of the terminology is confusing.
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ottoman
from Parker, CO
Verified Purchase:Yes
Been using the software for several years with no issues.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JVT1
from NJ
Verified Purchase:Yes
Software was fine. Upload and file was not. Experienced some confusion about real estate taxes and insurance on our rental home almost claimed it twice.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dee67
from Philadelphia
Verified Purchase:Yes
Instructions are fairly clear except sometimes using terms I was not familiar with. And when I needed to make a payment, it said I would be contacted when my return was accepted. I didn't understand exactly what that meant in the context of payment.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock