Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: David245
from Alabama
Verified Purchase:Yes
First time I have done my taxes by myself. No problems at all. The only thing I could wish for is an easier way to get a better understanding of some of the things asked for that I didn't understand.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: sam1945
from FL
Verified Purchase:Yes
Worked great. They make it easy with the interview questions.
Overall, very useful product.
i've had minor need for insight with some Schedule E inputs. but nothing crirical.
Overall, very useful product.
i've had minor need for insight with some Schedule E inputs. but nothing crirical.
Will buy again
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: immyownpet
from Fremont, CA
Verified Purchase:Yes
I've used H&R Block software to eFile for about 10 years now so this filing is familiar. I see some good improvement with additional information to fill this year. Just want to call out a few things:
1. tax credit for home EV charger (Form 8911) is still missing.
2. For tax year 2023, there's a step to collect the starting time of home mortgage. However, if I refi'ed after 2017, should I use the refi date or the original loan date to get the grandfather benefit? Some explanation will be good.
3. Some steps regarding HSA can provide more explanation of the questions.
1. tax credit for home EV charger (Form 8911) is still missing.
2. For tax year 2023, there's a step to collect the starting time of home mortgage. However, if I refi'ed after 2017, should I use the refi date or the original loan date to get the grandfather benefit? Some explanation will be good.
3. Some steps regarding HSA can provide more explanation of the questions.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Time to try TurboTax after over 2 decades of HRBlo
on April 19, 2024
Posted by: Sabino
Verified Purchase:Yes
I could not e-file any of my returns. So disappointing.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bronceaux
Verified Purchase:Yes
The 2023 version did not seem as intuitive as last year's 2022 version. Navigation between interviews and forms was less seamless, and navigation among interviews was far less obvious. Working within forms was very challenging. The interview questions and explanations were mostly very good and pointed me to some tax savings that TurboTax would NOT have.
Pros: Maximizes refund, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Intstydrvn
from Florida
Verified Purchase:Yes
Tried to transmit my return error messages Tried everything. Then a day later got an email said that it was accepted
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PCK1
Verified Purchase:Yes
Software glitch and outrage on April 14, 2024. one day prior to Tax Day.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Miriam Ruth
from Lake Elsinore, CA
Verified Purchase:Yes
I have been using this program for a decade now! It is very detailed and easy to understand. What I love most is it's accuracy! It keeps you away from getting audited! :)
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock