Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Double billed
Verified Purchase:Yes
Mostly fine, but got double billed for filing charges because the first time I filed software ran into connection issues. Couldn’t connect to the IRS and state tax servers, but still managed to connect to the billing software. When I resubmitted I had to pay the filing fees again, even though it things did not file the first time.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jfnkenbcjejnwbxkwkqjbxnjc
Verified Purchase:Yes
Couldn’t file through you because your network was down. Lost nearly 100 for an unused product and was not allowed a refund.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Obtuse data entry system for retirement accounts
on April 19, 2024
Posted by: Kenneth73
from MI
Verified Purchase:Yes
Trying to deal with minimum required distributions of retirement accounts is unclear and difficult. I had to manually override several entries to avoid paying tax on money I didn't receive and didn't NEED to withdraw. That SHOULD have been 'automatic' on entry of the 1099s. It seems you could have done that with knowing our ages and the amounts in the retirement accounts.
That coupled with the 'snafu' in filing on the deadline made this years experience even more painful than usual. What compensation do you intend to offer?
Those complications, coupled with the increase in price makes this year's release a 'poor value' and your continued lobbying to prevent 'automatic filing' like so many other countries have is unworthy of a 'moral' company. My taxes are complicated enough that I'm likely to continue to want software help, but for 90+% of taxpayers with W-2s and 1099s and that's it, they should NOT be forced to buy something to pay what they have to pay.
Do better
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AZTaxman
from Phoenix, AZ
Verified Purchase:Yes
This is excellent product but need to provide better instructions in some case, also I notice that the links you use to IRS publications, schedules, and forms are no longer there. Also, it would be nice to provide clearer instructions on what one can do to help reduce one's tax liability.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: John the tax man
from MA
Verified Purchase:Yes
The e-file problem on 4/15 created lots of problems
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great, fairly easy to use helpful Tax software
on April 19, 2024
Posted by: SlawDawg
from Ashburn, VA
Verified Purchase:Yes
Fairly simple & easy to use, with fairly easy to find useful advice...really does think of options & contingencies ahead for you, then guides you through it all very well. So while not perfect, it's great overall...way better than Turbo Tax, which is complicated, error-prone. lacks proper data any real tax software should keep track of, and has little useful advice even when hidden & using their expensive expert assistance. I needed no assistance nor experienced these issues with H&R Block software. Took me just hours to complete H&R Block return with a house sale & number of investments, something that would take darn near forever with Turbo Tax, many frustrating days with no resolution for parts of it and return left in limbo.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: un Happy Filer
from Kenosha
Verified Purchase:Yes
I been a long-time customer, but!, this year No download for E-TRADE, Duh! call about it and was told to type it in by hand, no fun.. then when I try to send return to the federal on the last day it failed. after 2 hours of trying, I printed mine & my son's and mailed. Not Happy
Pros: Easy to prepare
Cons: Hard to import documents
Value
2
Written by a customer while visiting HRBlock
Posted by: Really Unhappy campers
Verified Purchase:Yes
Purchased because lowest price for schedule c.. charged me to file extension, even though 5 free files were included. Tried to charge me twice for state module
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock