Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Tax159
from Chicago,Il
Verified Purchase:Yes
I really like this program to prepare taxes. I just wish that when it imports your last years' tax form (from same tax prep software) - that all relevant items are brought in. When you get to certain spots in your process the program will ask you to look up and enter amount entered from last years' line 17, item 12z. Super frustrating that it can't do that for you.! (
none of them do) I don't get it?
none of them do) I don't get it?
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: DenDave
from Denver, CO
Verified Purchase:Yes
I hav used this program for many years the last three have not been good. Three years ago I had problems using a credit card to pay taxes. software was a problem ended up with late fee from the IRS. last year same problem but no IRS fees. This year their "bad gateway" caused much angst filing. Even though they were able to fix the problem I tried for a day and a half to file my taxes. I had 14 pending charges on my credit card. This is totally unacceptable.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pjeff
from Albuquerque
Verified Purchase:Yes
Needed to file extension. didn’t work. Hard to navigate between filing and extension. Instruction was confusing and even though said done it didn’t happen
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxman74
Verified Purchase:Yes
I've been using TaxCut for years, and I love the walk-through nature of the software. There is plenty of information to help you at each step of every firm you have to fill out.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Decent straightforward software, Server down,,
on April 19, 2024
Posted by: jon55hjklhjh
from Minneapolis, MN
Verified Purchase:Yes
Have been using for approx 10 years. Generally pleased with the software. The lack of communication coupled with the slow server/tech issues on April 14 - 15 however was a massive fail.
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Gets the job done - navigation could be improved
on April 19, 2024
Posted by: jm64415
from St Augustine, FL
Verified Purchase:Yes
I've used H&R Block for the past several years. The mechanics of the program work well but the navigation can be slightly annoying like when you want to see how something is actually getting put on the tax form, there are several steps to pull up the right form and see it. Then you have a new window open that covers what you were already doing. Annoying. The paid state versions are missing way too many forms and have caused me to have to mail returns in because schedules for things like tax credits were missing.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Very_Unhappy_Customer
from Washington, DC
Verified Purchase:Yes
The debacle with efiling resulted in my decision to switch to another vendor next year.,
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Garbage Software service
Verified Purchase:Yes
On the busiest tax day of the year, they crashed and told NO customer that it was happening. Then charged for multiple submissions. I am done after using this company for well over 30 years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock