Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Guido15
from Granite City, IL
Verified Purchase:Yes
Good product, I use it every year. This year the system had problem uploading my federal taxes. It finally went through though.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Issy64
from NJ
Verified Purchase:Yes
Been using H&R block for years, the interview questions make it easy to complete the forms.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: thaiphan
from texas
Verified Purchase:Yes
Not very user friendly, hard to get to the form or feature that you want
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mark0613
from Orlando, FL
Verified Purchase:Yes
It started over the weekend and last though mid day on 4/15.... your system crashed... no returns could be submited... your communicaiton was poor... you told your customer to mail in their return when they paid for your services...
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MAN2015
from UTAH
Verified Purchase:Yes
I HAVE USED THIS PROGRAM FOR YEARS AND HAVE ENJOYED IT. THIS YEAR ON TAX DAY I COULD NOT USE THE PROGRAM TO E-FILE AS THE SYSTEM WAS DOWN. THIS ADDED TO MY COST OF DOING TAXES AND THE FRUSTRATION OF HAVING TO PRINT AND MAIL.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Flabbergasted user
from PA
Verified Purchase:Yes
I tried to file on the night of 4/14. Apparently, there was a server error. I tried several times. and the error message said try later. At some point it accepted the return but the program never indicated it was accepted. A notification email came back at some point and indicated that it was sent to the IRS and it was accepted. The program would not update or provide a method to check filing. It stated it was printed for filing but not providing an indication that it was electronically filed. I assume the return was filed.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: AngieFilesTaxes
from Baton Rouge, LA
Verified Purchase:Yes
The H&R Block desktop software did not work on 4/19 8PM - 4/20 3PM. During this timeframe, the company provided little to no communication or support, even going as far as stating the software did not guarantee the ability to file returns. I had to file multiple extensions and spend my work hours stressing about penalties and late fees.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KBMNight
from Chicago
Verified Purchase:Yes
I have used H&R Block Software for over 10 years now and it is very easy to use and user friendly. It is self explanatory and the Self Help is available if needed.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock