Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Lauren840
from Port Lavaca, Texas
Verified Purchase:Yes
My experience has been that H&R Block software is easier to use than TurboTax, however, this year was hugely stressful when their efile server went down on April 14 and all the way through most of the day on April 15! It was nerve wracking not knowing if the service would be up and running again before midnight on April 15 so many people had to print out their returns and drive to the post office and stand in line to pay more money to send their returns via mail. This alone makes me hesitant to use the software again next year so I am looking into alternatives for next year.
Pros: Easy to prepare, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: taxpanic2024
from CA
Verified Purchase:Yes
Since I needed to pay taxes, I waited until April 14th to submit. When trying to e-file, an error kept popping up that the server could not be reached. No word about when the server would be restored was provided from HRBlock for hours on April 14th and April 15th. Finally mid-day April 15th I was able to E-file. Even then there was some confusion as I received an Email that the return was submitted, while the software said it wasnt submitted. HRBlock needed to provide better status updates while the server was down.
As for the Software, it needs to make it easier to jump around to sections so i can add info as I go thru my materials.
As for the Software, it needs to make it easier to jump around to sections so i can add info as I go thru my materials.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HankJ
from Northern NJ
Verified Purchase:Yes
I’ve used for over 15 years and is the easiest to use without missing any details (and no audits). I’ve had friends who had some issues with other programs but H&R Block never has missed a beat!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Yessshdjdjjdjd
from New York, NY
Verified Purchase:Yes
Being down that long on tax filing day is like the president of the United States being sick on Election Day.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Filing errors on tax day and no EV credit state
on April 18, 2024
Posted by: Frustrated100percent
Verified Purchase:Yes
I have used H&R for years. This was my last. Not sure what is up with their dev team but all the 2022 releases were late this year for my amended return. Then have server errors on 2023 tax day. Not supporting simple credits for state, a very unhelpful help through all of it. I am done.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AsimNJ
from NJ
Verified Purchase:Yes
The HR Block servers where I couldn’t submit my tax returns. Additionally with every attempt HR Block put a pending hold on my credit card for EFiling charges. The repeated charges triggered credit card fraud alerts. Fortunately I was able to submit late on April 15th . Extremely disappointed. Will use something else next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unhappy 2023
from Flint, MI
Verified Purchase:Yes
Software experiencing payment issues. Charged me multiple times and taxes never were processed due to this problem.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: epd33
from Santa Cruz, California
Verified Purchase:Yes
#1) program missed that itemizing deductions even though less than standard, minimized my taxes due AMT changes. I had to try it and figure it out myself. It was a $1500 difference. #2) the server failure on April 14/15 was pretty bad when I couldn't connect and transmit returns.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock