Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Holidaaaay
from Opelika, AL
Verified Purchase:Yes
Mostly decent. Covers a lot of ground, but occasionally can’t explain the input it needs in more complex tax situations. Whoever didn’t ensure adequate server capacity on April 15th should be fired promptly. Not sure I’ll be back next year.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Turbotaxnexttime
from California
Verified Purchase:Yes
I could not e-file and have multiple credit card holds on my account. Also State estimated tax being under federal mental no sense... I also could not search estimated tax... I'm going back to turbo tax
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: XXXXXXXXXXXXXXXXXXXXXXXX
from IN
Verified Purchase:Yes
The program is very good. I feel that you need to provide help with figuring the minimum distribution for IRA's. Referring the customer to IRS publications is not that helpful because of a learning curve that you need to do when you are almost finished with your taxes. You could at least explain how to figure it out using the information already entered from the tax return. I also feel that if there is something wrong or something that needs verification, you should go to where the problem is and clearly explain what is wrong or what needs to be reviewed. I had trouble installing the program on one computer. This was because the program required the Admin password which was unavailable. I had to install the program on another computer in order to use it.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JosiP
from Marietta, GA
Verified Purchase:Yes
Have used the software for more than 10 years. It is really stable and error free covered the topics I needed to cover
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TobedeTampa
from Tampa, FL
Verified Purchase:Yes
I have used H&R Block software for the last ten years and as usual I was pleased with the import of the previous year's data. I really like the general flow of the software and it's review usually catches an error on my part. This year the e-file at the conclusion malfunctioned. I submitted multiple times, but the software didn't recognize it. I verified that the return was received by the IRS so in the end, it was all good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Kbeee
from Wichita, KS
Verified Purchase:Yes
It is unacceptable that your servers were down the day prior to when taxes are due and the day that they are due. Shelling out so much money for it to fail like it did was the worst thing that could happen. After using your software for 15 years I will be moving on to Turbo Tax
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ALLim
from California
Verified Purchase:Yes
The night prior to until afternoon of the final tax date, I was unable to efile because H R Block server down. It was very frustrating because I couldn't do anything. Not acceptable!
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TWB10011
from New York, NY
Verified Purchase:Yes
Not able to file electronically on the day before the due date is unacceptable
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock