Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Retiree47
from New Jersey
Verified Purchase:Yes
We've been using H&R block software for years and always was a good experience. Now that Chris is retired the interviews are confusing and it forces us through ones that aren't appropriate for us. I really hope it produced the correct filing results, but am honestly not sure.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: thoroughbred
from NJ
Verified Purchase:Yes
I have used this product happily for a number of years!
Pros: Easy to prepare, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Yooomama
Verified Purchase:Yes
Service was down over 18 hours and no resolution or update was given.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dsprasath81
from Charlotte, NC
Verified Purchase:Yes
Bad gateway messed up and now I have to send the paper return after the due date is passed that too after soooo many calls and case request.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Very frustrating not being able to submit a return
on April 18, 2024
Posted by: George5778
from NH
Verified Purchase:Yes
On April 15 I was trying to file online and the program kept giving error messages for hours, as the deadline neared.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: cschiffner
from Rochester, NY
Verified Purchase:Yes
The software was easy enough to use and had the features I expect, but the core function is the ability to file taxes on-time. This year H&R Block Tax Cut e-filing did not work for most of the day on April 15th (tax day). I was eventually able to e-file, but it took at least 50 attempts across most of the day and it did not work until late in the day. I was extremely stressed and even considered filing on paper because I did not want to miss the deadline.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rod in California
from Lomita, CA
Verified Purchase:Yes
I have been using H&R Block tax software for multiple years. My taxes this year were complicated by a sale of business real estate and the very delayed of reporting from some business accounting. Despite the challenge of having to go back into the software and insert the late information, H&R made it fairly easy to identify where I had left off and how to get back to the sections I needed to update.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Jimjamborino1
from Boise Idaho
Verified Purchase:Yes
Program is incredible. For a world where taxes aren’t taught in public school, the software walks you through everything and thoroughly asks questions to determine your life and deductions you deserve. Anyone doing a DBA or LLC I highly encourage use of this product. The import tools are wonderful.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock