Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: RAMSEY57
from California
Verified Purchase:Yes
This software although good for filing Federal tax return, does not provide good interface between Federal and CA state returns. I have rental properties and when I provide all necessary details for Federal return, the relevant data does NOT automatically get filled in from Federal return and propagate to the CA state return. This forces one to re-enter/provide the same information once again for CA state purposes. This seamless interface is a necessary aspect expected from any commercial software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jane K
from Illinois
Verified Purchase:Yes
A smooth and efficient process for a somewhat complicated return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Great until it wasn't due to efile difficulties!!
on April 18, 2024
Posted by: Maoreo
from Texas
Verified Purchase:Yes
As my title said, it was great until I lost a ton of sleep trying to send efile during the night.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Seasoned tax preparer
from Rogers Arkansas
Verified Purchase:Yes
Have used this program for many years and have never had efile issues like this year
Pros: Easy to prepare
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington, DC
Verified Purchase:Yes
The software feels deeply outdated. I've been using it since the early 2000's. If it wasn't for the fact that I have used it for so long, I wouldn't use it. It hasn't been updated, there are multiple things that are far from clear, and if you aren't already competent with filling out your taxes, it will miss things that can save you money, especially if you've done any contracting. That said, it's fast, and relatively easy to use. I don't hate it, but I'm considering changing next year.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Website went down on the 14th and could not get im
on April 18, 2024
Posted by: Rallastuff
Verified Purchase:Yes
I had to print and mail my return and I hope it is okay. I am not happy since I paid to efile. This has been a very bad experience
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dmiller401
from Charleston SC
Verified Purchase:Yes
Went to file returns on Aprl 15 (waiting on 1095 to come in, finally received morning of Aprl 15). Could not file, your system was down. Waited until 4pm, then had to drive to the post office.
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Good software, but bad e-file server on deadline!
on April 18, 2024
Posted by: OrendaL
from PA
Verified Purchase:Yes
It is unacceptable to H&R Block e-file server was down on the deadline (04/14-15/2024). You must investigate and improve! And hold people accountable.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock