Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: CFCCliffy
from SC
Verified Purchase:Yes
Not a lot of difference between H&R Block software and TurboTax. They both produce an ok return. As a tax professional I do struggle getting the software to do what I need it to do to correctly report but for a non tax person it is ok.
Where I saw a huge difference this year was when I tried efiling a NY extension on April 14 & 15, H&R Block software wouldn’t connect. I kept getting errors even though I was connected to the internet. In the end I went direct to the NY state website and filed the extension there. I used TurboTax for many years before moving to H&R Block due to company discounts. Now that I’m retired I will be going back to TurboTax as I can’t trust H&R Block to efile when the time comes.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NotHappyAtAllWithThis
from Nevada
Verified Purchase:Yes
This happened to a lot of users.
The software failed on April 14th and April 15th. It was unable to electronically file my taxes, the whole point of having it. I had to quickly buy Turbo Tax and use it.
Never using again. The company failed to communicate the issue and when it would be resolved.
The software failed on April 14th and April 15th. It was unable to electronically file my taxes, the whole point of having it. I had to quickly buy Turbo Tax and use it.
Never using again. The company failed to communicate the issue and when it would be resolved.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob2710
from Utah
Verified Purchase:Yes
Software was good, but the electronic transmission stopped working on the 14th for several hours. My federal return was accepted, but my state return is still pending, which is not as good as previous years. Hopefully they can keep the electronic transmission feature working, or at least provide more informative error messages.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: matcha
Verified Purchase:Yes
it is ridiculous and user has to decide whether file by mail or wait for server back up on tax day
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Leigh ATL
from Atlanta
Verified Purchase:Yes
While the IRA recharacterizations and conversions were a bit tricky to navigate and record properly, overall the interview process was fairly smooth and easy.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: dve52
from nashville tn
Verified Purchase:Yes
I don’t understand how you can be in business with such shoddy software. I couldn’t file for almost two days. Unacceptable. And never again.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Time to switch
from Space command
Verified Purchase:Yes
Kept getting Bad Gateway message when trying to file return. Lost several hours trying to file my return. Very angry and panicked over situation. Checked IRS website which showed my return filed. Very sad when a government agency...any government agency outperforms a private sector company! Currently your software doesn't know the return was filed so I can't get any status for my return.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RickNz
from Cannon Falls, MN
Verified Purchase:Yes
Have used for years and always pleased. Software was fine to fill out forms but sending in e-filing jest giving “server” errors. Apparently federal did go through as got an email confirmation of acceptance but software on my computer doesn’t acknowledge so had to mail in state return with paper copies.
Not impressed with e-file option this year!
Not impressed with e-file option this year!
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock