Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Elanga
from North Potomac, MD
Verified Purchase:Yes
I have been using H&R Block software for a number of years now. Though I like the questionnaire overall, some areas such as IRA / Roth IRS section could be more explicit. I used a wrong basis for 2022 federal tax return and ended up overpaying $420. It does not appear to be straight forward to amend my 2022 tax return.
Pros: Fast
Value
4
Written by a customer while visiting HRBlock
Posted by: tpom42
from Chester Springs, Pa.
Verified Purchase:Yes
I've used this product for many years and am highly satisfied.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
It seemed more complicated I having health issues
on April 18, 2024
Posted by: Queen1960
from Missouri
Verified Purchase:Yes
I paid for this twice so need to figure out a refund. How long before I hear if I did it right
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Akdfhfhfhreh
Verified Purchase:Yes
When I tried to submit my taxes I kept getting error saying server would not connect.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: D and P
from Seattle, WA
Verified Purchase:Yes
We've been using H&R Block Premium for many years. Sometimes there are small niggles when it forces you down a path that does not pertain to your situation (e.g. minimum IRA distributions), but that is a minor challenge. My only hope is that they continue to offer the desktop program going forward. I prefer to keep my information local until it's time to submit. It has been a great experience using this for many years.
Pros: Easy to prepare, Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: Athlon
from MA
Verified Purchase:Yes
I've been using your software for years and will continue to do so.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TaxesSuc
Verified Purchase:Yes
It's not always clear what data goes where. After doing this year's taxes, I realized I missed something in last year's taxes. It took so many hours to complete that I am not going to re-do and hope that I get a little more refund. It's simply not worth the time & effort.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Riverrats
from Alabama
Verified Purchase:Yes
We have used the H&R Block tax software for about 10 years now. The instructions are very user friendly and easy to navigate.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock