Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Unclear instruction and gateway connection error
on April 18, 2024
Posted by: HaoX
Verified Purchase:Yes
First time to use H&R Block, the program is close to other similar software and easy to use. But the instruction is not very clear and didn't tell you where to find the requested information from previous year's tax return form. And when I completed the return on 04/14 and submitted through e-file, it always showed gateway error. I was really worried after trying so many times without success. When I gave up and decided to print out and mail next day, I noticed there was an email telling me that it has been submitted successfully. It was really confusing.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxapro
from Southern Illinois
Verified Purchase:Yes
I buy this every year and moving one year to the next is the best. Once you start you will use again and again.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mznthrope
Verified Purchase:Yes
I have been using this product for several years and it never disappoints.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Don917
from No State Tax Paradise, FL
Verified Purchase:Yes
I have been using H & R Block because it's reasonably priced and easy to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mike51tx
from Amarillo, Tx
Verified Purchase:Yes
Program is easy to use. I have been using H&R products since it was called tax cut. Always works smoot, until this year. Had troubles during purchase off website. Then when time to file, it kept saying bad gateway. Apparently it did send it to the IRS a couple of times, and I received a rejection notice. Hoping it was only rejecting duplicate sends. Hope next year it has no bugs.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
filing was unavailable on the last day of tax seas
on April 18, 2024
Posted by: Disappointed customer 24
from Scottsburg IN
Verified Purchase:Yes
I did my tax return this year and I waited a week before taxes were due to make sure there were no more updates. I was also looking for more contributions I had made. So I went to file my taxes on Sunday night, which was the day before taxes were due And it wouldn’t connect to the server. The next morning and tried to connect again, It wouldn’t connect to the server. I ended up having to mail my tax returns. So I was scrambling that morning before because I wouldn’t have time to get it together. For the largest online tax processing software, it’s unacceptable that your systems were down on the biggest day of the year. That’s your whole purpose is to file tax returns.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: conga
from Hollywood, FL
Verified Purchase:Yes
on April 15th I could not send returns not check on pending ones. System was not available which is a problem.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: OffshoreAJ
from Memphis, TN
Verified Purchase:Yes
Same great software I've used for many years, very easy to get taxes done. However, when I tried to e-file, an error message indicated a possible issue with my machine. After spending hrs trying to resolve, a quick online search revealed issue was with HRBlock. Next day they had a message on the filing page admitting their issue but with no resolution other than they'd help me file an extension! I ended up at post office for an hr mailing return. VERY disappointed in HRBlock this year.
Pros: Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock